May 24, 2010  6:32 PM

CIO weekly wrap-up: Applications in the cloud, SharePoint installation

Rachel Lebeaux Rachel Lebeaux Profile: Rachel Lebeaux

I’m still recovering from last night’s LOST series finale. I thought it really fit with the themes of the show, but I know a lot of people weren’t happy with the outcome. Your thoughts?

Besides LOST, here are some other conflicts I’ve been reading about online today:

Very interesting New York Times piece on the death of the open Web.

Facebook’s CEO acknowledges that the company has made mistakes with regard to its privacy policies. Really, you think?

It’s Apple vs. Google again, with Steve Jobs stating that Google’s Android operating platform does not qualify as “leapfrogging.”

Also, be sure to check out the latest stories from

Putting applications into the cloud not so clear-cut a process — Putting some applications into the cloud is a no-brainer; others may never be the right fit, experts say.

SharePoint installation helps Continental Airlines track flight delays — A SharePoint installation helps Continental Airlines respond to new regulations designed to shorten tarmac delays.

AAA turns to Web-based collaboration tool to spark new ideas — In an effort to get employees to put on their thinking caps, AAA invests in a Web-based collaboration tool that formalizes the idea-management process — and adds some fun.

May 21, 2010  2:41 PM

Idea management software: The future is now

Rachel Lebeaux Rachel Lebeaux Profile: Rachel Lebeaux

Idea management software sounds so futuristic, it makes me think of the movie Minority Report. In fact, ideation management is in the here and now. As News Director Christina Torode reported this week, “Web-based collaboration software developed according to behavioral science methods, software algorithms and game mechanics are designed to formalize idea management and to entice employees to take part in the innovation process.”l

Or, as AAA’s social media guru called it, a “suggestion box on steroids.” The automobile-assistance giant has tapped into idea management software to better recognize and reward innovation across the enterprise.

I’ve been awaiting a more formal collation and organization of thoughts shared via social media for quite awhile — probably since I covered a Web 3.0 presentation at MIT a couple of years ago.

Here’s what I reported back then:

“In the next decade, Google searches of the entire Internet might not be the first place Web users look for answers — a fact that enterprise CIOs should keep in mind when developing and exporting their firms’ network strategies. Already, a great deal of information is being shared via Twitter and Facebook status updates in more informal sessions. Information in Twitter, Yahoo Answers and the like ‘is being archived, but it needs to be curated,” said Joseph Smarr, then the chief platform architect at Mountain View, Calif.-based social networking service Plaxo Inc., advocating for better tagging methods. “The reuse of shared knowledge is going to be increased.”

At that time, I was fairly new to both Twitter and Facebook, which didn’t have the permeation they do now. The thought of collecting social media chatter — this whole “ideation management” notion — sounded revolutionary. Now, it sounds commonsense, and companies such as AAA are reaping the innovation benefits.

Has your organization tried to implement idea management software, or do you plan to do so in the future?

May 21, 2010  1:06 PM

Mars and Venus on the future of IT

Linda Tucci Linda Tucci Profile: Linda Tucci

It could be I’m overly sensitive to gender issues among the academic scientific elite, having moved to Cambridge, Mass., about the time then-Harvard President Larry Summers made his unfortunate remarks on whether women possess the same innate talent for science and math as men. But at this week’s MIT Sloan CIO Symposium, I sensed an interesting gender divide among the members of the panel of MIT academic stars. They took the stage to talk about the future of IT organizations and how to drive business innovation.

It was the women who were talking about power, control and the value of optimizing the status quo, and it was the men who were the touchy-feely ones. Call it the new “masculine mystique.”

If Tivoli Systems founder Frank Moss were an IT professional today, he would be focusing on the “extraordinary capability” of personal technology — social media, the mobile Web, affective computing — to understand his customers: what motivates them, how they think, what they like and don’t like.

“That’s what constitutes success in the 21st century,” said Moss, now director of the MIT Media lab, during a symposium session. Moss was quick to point out that his perspective is a departure from his Tivoli days. The purpose of IT then — his whole selling shtick for Tivoli — was “about putting IT and business people in control.”

“Your job is no longer about getting control,” Moss said. “It is about recognizing that most of the value in your company is actually being created outside your company, either by customers or by employees,” whose work lives are only partially defined by what they do inside the company, he said.

Nor is it enough just to bring in social media (although he urged any CIO in the audience who didn’t have a Facebook page or wasn’t monitoring Twitter to do so ASAP). That ship has sailed. The Millennials who work for his audience members’ companies are already communicating and connected, Moss said. The typical college student is as adept at managing huge amounts of data and information as IT departments were 10 and 15 years ago.

“I think the real question for information technology is, how do you change your job so that it is no longer about being in control, but in some sense optimizing these tools that your employees have been employing at your company and connecting them with customers,” Moss said.

Moss and Erik Brynjolfsson, a professor at the MIT Sloan School of Management and director of the school’s MIT Center for Digital Business, argued that IT professionals should dwell less on automating and controlling business processes — that work is done — and focus more on the people who are generating data and on ways to help them make sense of that data. Brynjolfsson talked up the value of controlled experiments to find out what customers really want, on a person-by-person basis.

On the other hand, Dr. Jeanne Ross, director of the Center for Information Systems Research at MIT Sloan, and Marilyn Smith, MIT’s new head of IS and technology, were not convinced that IT professionals should give up control anytime soon. Nor were they ready to pronounce that the productivity gains realized from automating and optimizing business processes are in the past. Many businesses run on legacy systems that can’t be thrown out, Smith noted, and would benefit from being optimized. Most organizations have “sacred transactions” that need to be gotten right, Ross said. Stable platforms give people the freedom to innovate.

“The great irony from everything we have learned about innovation is that the first thing we need is a solid platform that captures the stable part of the business, so you have something to build on when you are building your innovative processes,” Ross said. It was important, she said, “not to throw the baby out with the bath water.”

May 19, 2010  3:33 PM

Technology job openings surge, headhunters are on the prowl

Linda Tucci Linda Tucci Profile: Linda Tucci

A report on technology job openings reinforces evidence that the recession is receding. Do you know where your IT staff is headed? It could be out the door.

This month’s report from Dice Inc., the online job posting firm, shows that the number of full-time tech positions has jumped 20% since April, while contract jobs — temporary positions — are flat.

In addition, more than two-thirds of employed technology professionals polled by Dice this month said they have been approached by headhunters at least once since the start of the year.

Chances are, however, you haven’t heard a word about this. Of the tech professionals who are dissatisfied with their current jobs, more than half (53%) told Dice they had not discussed their concerns with their bosses. Their primary reason for looking elsewhere was — not surprising — more money. That reason was followed by “better career opportunities” and “to work on new or emerging technologies.” Green technologies and mobile applications held the strongest appeal for would-be wanderers.

Tom Silver, senior vice president at Dice North America, sees the May jump in full-time technology job openings as a strong indication of economic recovery — or at least, of employer optimism.

“In order to add permanent staff, companies must have confidence in their business outlook,” Silver remarked about the findings.

Whether employer optimism is justified or a double-dip recession is in our future, the Dice data certainly shows a steady improvement in the number of technology job openings since January 2010, and a marked improvement over this time a year ago.

Since the start of this year, for example, the total number of jobs posted on Dice climbed steadily to 69,070 for May from 48,751 postings in January. And postings for full-time jobs show the same upward trajectory, rising to 43,198 for May from 28,142 postings in January — a 53% pop.

And compared with this time last year, the May numbers are positively rosy, representing a 44% increase over the 49,016 jobs posted in May 2009.

A buyer’s market? Not compared to May two years ago, when the monthly job postings on Dice totaled about 92,000 and the full-time positions, 63,771. This is nearly equivalent to the total tech openings out there now.

Still, maybe it is time to ask your prize employees what’s on their minds.

May 17, 2010  4:10 PM

CIO weekly round-up: Apple backlash and the MIT Sloan CIO Symposium

Rachel Lebeaux Rachel Lebeaux Profile: Rachel Lebeaux

Is there an Apple backlash brewing? CNN and Jon Stewart are among the media titans that say “yes.”

On the conference circuit this week, we’ll have several editor and writers attending the MIT Sloan CIO Symposium in Cambridge, Mass., on Wednesday, so check back for stories, blog posts or tweets coming out of that.

In the meantime, here’s what we’ve been covering on

Some IT budgets in recovery from recession — As the country emerges from the “Great Recession,” IT budgets are slowly peeking out at spending opportunities. Tops on the list: projects that got put on hold.

A CIO’s approach to managing single sign-on in the cloud — Medical informatics provider Schumacher Group integrates on-premises and Software-as-a-Service-based client identities with a single sign-on service.

IT managed service providers: Taking a measured approach — IT managed service providers can help your organization tap into technologies you couldn’t access otherwise, but how do you bring them into your team? Our CIO columnist explains.

Business continuity plans must address massive air travel shutdown — Before the dust settles from an erupting volcano in Iceland, business continuity managers should look closely at their business continuity plans, starting with their supply chain.

May 14, 2010  3:11 PM

When volcano erupts, supply chain management success hinges on DR, BC

Rachel Lebeaux Rachel Lebeaux Profile: Rachel Lebeaux

It’s been a few weeks, but the Icelandic volcano Eyjafjallajökull (good thing I don’t have to pronounce Eyjafjallajökullthese newscasters weren’t so lucky) is still erupting and the disaster recovery and business continuity lessons keep on coming.

One of my colleagues attended a conference during the no-fly period, and saw first-hand how technology can aid business continuity: A keynote speaker who was stranded in Europe did his talk via live videoconference, even responding to questions that popped up live or via Twitter.

This story was still rolling through my mind as I read Senior News Writer Linda Tucci’s story this week about business continuity and the volcano. Prior to that, I’d been thinking of disaster recovery and business continuity more in terms of the physical limitations of people being unable to travel, but she investigates the supply chain management nightmare created by the lack of air travel for days on end.

The message? You could have an excellent supply chain management strategy – but if you don’t have the disaster recovery and business continuity plan to back it up, it won’t do you a whole lot of good when it matters the most.

Do you have a successful disaster recovery or business continuity story that worked — or didn’t, and you learned an important lesson from it? What’s your supply chain management strategy when things go wrong? I’d love to hear your story; please e-mail me at

May 13, 2010  6:25 PM

CIO role under thumb of CFO?

Linda Tucci Linda Tucci Profile: Linda Tucci

“Where the CIO should report is a question as old as the CIO role itself,” says John Van Decker, analyst with Gartner Inc.

Shoot, it’s a stale question even for a reporter who has been covering CIO careers for five years.

But data on the topic, whether from Gartner or Forrester Research or the Society for Information Management (SIM), usually creates a stir and invariably is interpreted as a measure of the CIO role at a company.

The “good” answer for CIO careers, in my experience, is that they report to the CEO. After all, IT is pervasive in the enterprise, and if deployed effectively, a strategic asset. How many other executives under the CEO have the kind of depth and breadth of understanding of the way the business actually runs? Actually, the CFO does.

The nemesis is back — at least, according to a recent survey from Gartner and the Financial Executives’ Research Foundation (FERF). Among a respondent pool of 482 senior financial executives, 42% said their IT organization reported to the CFO, while 33% said that organization reported to the CEO. In addition, 53% of the CFOS said they would like CIOs to start reporting to them.

Here’s the kicker: In 41% of organizations, the senior financial executives (mostly CFOs) who responded to the survey viewed themselves as being the main decision maker for IT investments (my italics). So, what’s a CIO to do?

Well, according to the experts at Gartner and FERF, the CIO and CFO have an opportunity “to form a powerful alliance that generates more value for the enterprise,” but not without a whole lot of soul-searching, it seems, on the part of the CIO. Here’s an excerpt from the press release:

However, this performance is often not achieved because of poor perceptions of IT, a parochial CFO or CIO perspective, or a failure to invest in the CFO-CIO relationship. CIOs must understand the impact their CFOs have on technology decisions in their organizations, and ensure that they are providing the CFO with the appropriate understanding of technology, as well as communicating the business value that can be achieved. …IT must interpret its relative strengths and weaknesses as opportunities for improvement, and must work with the finance organization to improve these perceptions. Establishing career paths for project managers, including a path into the project management organization, from which they can provide valuable training and coaching of apprentice project managers; and investment in project portfolio management solutions are just some of the ways that the IT organization can improve its position with the CFO.

Obviously these surveys have to be taken with a grain of salt. Survey results on this loaded question tend to vary depending on the survey pool. In this one, for example, the responses come from CFOs, the very people most inclined to inflate the power of their position at their organizations. (Technology costs a lot of money.) When SIM surveyed its mostly CIO members last year on this very question, 49% of CIOs said they reported to the CEO, and only 25% said they reported to the CFO.

I don’t know that it is such a bad thing for the CFO to have the final say on IT investments. The argument was made to me recently — by no less than veteran CIO Tom Pyke, formerly with the U.S. Department of Energy and the Department of Commerce — that there are good reasons to keep the financial decisions and strategic decisions about IT separate.

But if I were a CIO reading this, what would stick in my craw is the scolding assumption that the burden to improve the relationship is all on the IT staff.

May 13, 2010  2:38 PM

In lieu of customers, cloud vendors form partnerships at Cloud Expo

4Laura Laura Smith Profile: 4Laura

Sys-Con, creator of the sixth international Cloud Computing Expo held last month in New York, blamed a real cloud for the absence of traffic on its show floor. It wasn’t enterprise concern over security, interoperability and portability of cloud services that kept attendees at bay, but airborne ash from the eruption of the Icelandic volcano.

Indeed, organizers said 15% of the anticipated 5,000 attendees were grounded in Europe, although there was no explanation for the visible lack of large corporate customers from the U.S. Virtually all the keynotes and informational sessions were led by one of the 100 cloud vendors (or industry consultants) whose booths occupied a basement corner of the Jacob K. Javits Convention Center.

During the keynotes and other premier sessions, the show floor was closed, presumably to fill the hall with bodies. Case studies of the cloud in action were presented as hearsay in cryptographic terms: “a large financial institution” or “a leading manufacturer in the energy field.” True, there were a couple of partial case studies among small or smallish mid-market firms, and to the show’s credit, most of the information presented was vendor-neutral. Sys-Con employed a cloud-based videoconferencing system to broadcast the main panels to Europe and around the world, including a lunchtime discussion at which a quartet from Iceland stood up to hawk the first “green cloud”—the volcanic ash having blown east to enable their departure.

When the floor reopened, traffic among the booths came primarily from staffers taking a break from other booths, and cloud partnerships were blooming faster than you can say latency. R1Soft, for example, a cloud vendor of backup software, told me about its partnerships with and The Planet. Likewise, LTech, a developer that helps companies “forklift their applications to the cloud,” emphasized its cloud partnerships with Google, RightScale and Soasta.

“Soasta is the coolest company here,” said LTech’s marketing guru of the firm, which measures performance of a cloud installation. “You should go over there; tell them the guys at LTech sent you — they love us.”

In a market that is sure to contract, the question is, who will buy whom? Driven by commodity pricing, no doubt many of the cloud vendors will die on the vine or be swallowed by larger competitors, according to Jeff Kaplan, managing director of ThinkStrategies, a consultancy in Cambridge, Mass.

Cloud vendor viability is a classic issue. Not many enterprises buy from startups, especially when cloud business models are unproven and unarticulated, confirmed Mike Grandinetti, managing director of Southboro Capital LLC, an entrepreneurial consulting company in Sudbury, Mass.

That would naturally drive the kind of cloud partnerships that formed at Cloud Expo in lieu of actual customers. “If you’re selling into CIOs with mission-critical data, it’s almost inevitable that a startup is going to have an uphill battle,” Grandinetti said. “Without a large big brother to put an arm around your shoulder and walk you in, there is not a prayer of being successful.”

May 11, 2010  4:44 PM

CIO weekly wrap-up: AT&T iPhone exclusivity, Twitter in business

Rachel Lebeaux Rachel Lebeaux Profile: Rachel Lebeaux

After an excellent long weekend in San Francisco (I felt right at home in my techie tendencies), I’m back in Boston and catching up on the latest IT news, as well as the latest pieces from

It’s been confirmed: AT&T will retain iPhone rights until 2012. Does AT&T iPhone exclusivity have any impact your business mobile communications strategy? Meanwhile, Twitter is launching a “Twitter Business Center.” Will this cause you to give Twitter in business another look?

Business intelligence data gets a Web service treatment — Retailers and insurers are proving the worth of business intelligence data by creating new service offerings for their customers.

Microsoft CIO Tony Scott predicts big changes ahead for CIO role — Microsoft CIO Tony Scott predicts 2010 will usher in big changes for CIOs, starting with “unprecedented demand” for IT and the expansion of the CIO role to business operations.

Five top concerns about cloud service providers — Cloud service providers are being asked by IT execs to lay bare their security, data integration, compliance and performance capabilities — and to have an exit strategy.

IT vendor management strategy guide for enterprise CIOs — Enterprise CIOs are looking to codify their IT vendor management strategies as vendors provide opportunities for cutting costs and increasing efficiency. Learn more in this guide.

May 7, 2010  1:57 PM

Facebook privacy issues giving CIOs, employees some pause

Rachel Lebeaux Rachel Lebeaux Profile: Rachel Lebeaux

Here we go again with Facebook privacy issues: Consumer advocacy groups are assailing Facebook for a recent security flaw. One has even filed with the Federal Trade Commission (FTC), claiming that a recent security flaw temporarily exposed private messages between friends. It’s also sobering to learn that nearly one of four Facebook users isn’t using the privacy settings at all.

The timing of this new wave of Facebook problems dovetails with our recent coverage of social media addicts and security. As Senior News Writer Linda Tucci reported, more employees are using social networking technologies either for work purposes or during work hours.

I don’t see why the FTC would get involved. Nobody is forcing anyone to have a Facebook page, and although frustrating, it doesn’t seem like Facebook is breaking any laws. If enough people stopped using Facebook’s service, or brought their social networking elsewhere and it affected the company’s bottom line, I bet Facebook would be more likely to notice and reconsider its approach.

But these Facebook privacy issues — specifically, the breaking down of privacy barriers between individuals and their employers — are disturbing on both sides. What if employees using Facebook in the workplace discussed sensitive work matters via the social networking platform, and their conversations were exposed?

Moreover, as an employee, if you want your employer listed on your profile, you now will have no choice but to connect to your employer’s page. And as an employer, do you want employees past and present directly linked to your company’s Facebook page? Thoughts to ponder as Facebook’s privacy issues become more and more pronounced.

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