May 10, 2012  9:03 PM

Mobile spending trumps all, seeding a business revolution

Linda Tucci Linda Tucci Profile: Linda Tucci

Call it the triumph of consumerism, or just common sense. Mobile computing is on fire in the enterprise — apps, middleware, tablets — and the proof is in the pesos, pounds, the pieces of eight. Mobile is where the money is, reads the headline trumpeting the new Forrester Research 2012 IT spending report published this week. Mobile spending grabs the biggest share of the rather-modest overall 5% budget increases planned by IT in 2012, according to the report:

  1. 45% of firms plan budget increases of 5% or more on mobile apps and mobile middleware, outpacing business intelligence (43%) and security (40%), the other two top spending priorities. That’s a measurable change from last year’s survey, when between 36% and 39% of firms planned to boost mobile spending on apps and middleware by 5% or more.
  2. On the hardware side, increased spending on tablets was on the agenda for 44% of firms, just ahead of storage products (43%) and server hardware (41%).

The figures are based on responses from IT executives and technology decision makers at 3,752 enterprise and SMB firms surveyed by Forrester from October to December 2011.

Trumps cloud
There are other signs that mobile is where CIO minds are at these days. Despite the ongoing hype around cloud, spending on cloud-based services like SaaS, Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) accounts for less than 5% of IT budgets. Full-time IT staff continues to take the biggest chunk of IT budgets (27%).

The report notes that the increased spending on mobile software and hardware is not just about the money. Mobile computing and consumerism signal a major shift away from IT departments as the commanders-in-chief of technology to the rising role employees play in tech decisions. According to the report, 23% of the IT leaders polled said their business groups wanted to be more involved in IT decisions about technology in 2011, compared with just 6% who saw a decrease in business involvement.

Frankly, based on our reporting on mobility and the consumerization of IT over the past two years, that 23% seems low. CIOs like Rick Roy, just to name but one of the mobile pioneers profiled in our CIO Innovator series, caught the shift early. His meticulously plotted strategy to mobilize CUNA Mutual Group included developing 18 different personas to pinpoint the mobile needs of the insurance company’s 4,000 employees.

What piques my interest lately is not mobile spending, although it is always useful to follow the money. (Or, for that matter, how employees are influencing tech decisions. Old news.) I want to know how CIOs are using their mobile dollars to transform business models at their companies — and in the process maybe even rendering the competition’s models obsolete.

Mobile computing is disrupting tried-and-true business models and centuries-old establishments. The seeds are being planted right now. The decision by Harvard and MIT to offer courses available to anyone who has a phone with an Internet connection is just one recent example. I’d like to hear how you think mobile spending is going to shake up your business. Let me know.

May 9, 2012  4:44 PM

BI? Website relaunch? It’s all about mobile app design

Christina Torode Christina Torode Profile: Christina Torode

Enterprises are outsourcing mobile app design and keeping the names of their partners a closely guarded secret for competitive gain. IT departments are being asked to redesign customer-facing websites with mobile use in mind, and provision desktop apps like ERP and CRM in a mobile environment.

As Karen Goulart, Features Writer for, points out in her story on app dev this week:

Experts and IT leaders believe the real business value in today’s enterprise is being created at the application level — be those apps employee-facing or consumer-facing. They also believe that in this information-on-demand era, those applications need to be part of a mobile strategy.”Nowadays we use those terms, app and mobile app, almost synonymously,” said Michael Le Du, chief technology officer at New York City-based Maxim magazine. “More often than not, when you’re reading or talking about an app, it’s mobile, because that’s really where all the activity is right now.”

Le Du and his development team made their own mobile apps as part of a website redesign, but there is a growing debate about what’s better: build versus buy. A prime example is the case of two hotel chains, one of which developed its own concierge application. But when the author of this story,’s Senior Writer Linda Tucci, brought the idea of mobile app design to another hotel chain’s IT leader, he passed on the idea. He believes any app they need will be developed by someone else. Why bother with the cost of mobile app dev when just about any app you might need most likely will become available commercially?

May 4, 2012  8:24 PM

With tech innovation, countries starting out with less are doing more

Karen Goulart Karen Goulart Profile: Karen Goulart

When is the last time you actually dedicated time to innovative thinking? If it’s taking you a while to answer (or you don’t have time to remember because you’re too busy working), you’re not alone; and it might not be your fault. This week’s roundup of bits from around the Web includes two interesting looks at innovation — reasons why you may not have time for it and places where innovation is the only option. Plus, could your Facebook profile help save a life?

When it comes to tech innovation, a lot of managers talk the talk, but relatively few give their workers time to walk the walk.

Poorer countries are proving that starting with less can be a springboard to tech innovation. Case in point: How India and some African nations — places with little legacy telephony infrastructure — are revolutionizing mobile banking.

You’re willing to share your favorite movies and pictures of your cat, but will you share your organ donor status on Facebook? Experts in the field of organ donation say this bold step in social media could make a world of difference for those in need.

As with any study, we take this with a grain of salt and consider the source, but it’s still a little unsettling to hear the suggestion that 90% of websites using Secure Sockets Layer encryption aren’t entirely secure.

Can you speak up? I’m wearing long sleeves. When art and technology mingle, the resulting body of work can be a little strange.

May 3, 2012  9:22 PM

Is CIO collegiality at odds with gaining a competitive advantage?

Linda Tucci Linda Tucci Profile: Linda Tucci

Who would dispute the importance of gaining a competitive advantage in business? Competition is the mother’s milk of capitalism. A competitive edge — an advantage of one company over another vying to occupy the same niche — is the golden goose of profits, as long as the advantage holds sway. The question is, do CIOs really care enough about gaining a competitive advantage? Or has the tenor of the job — the torrid pace of technological change, the high degree of difficulty in deploying IT, the long tradition of IT as a caring and supporting function — persuaded CIOs that conferring and collaborating with other CIOs makes a lot more sense than not?

Gaining a competitive advantage certainly matters deeply to board members, according to recent Gartner research. Maintaining competitive advantage came out as the top concern of 52% of board members, outpacing 26 other board issues, including cost-cutting, restructuring the business and replacing the CEO. “Nothing else came close,” analyst Jorge Lopez, whose research focuses on CEO concerns, told CIOs at the 2012 Gartner CIO Leadership Forum. Another point that makes the old topic of competitive advantage fresh news for CIOs? Lopez cited growing evidence that when companies lose ground during a recession — say, drop from the No.2 to the No. 4 spot in their markets — they don’t regain their edge, at least until the next financial crisis alters the playing field.

However, when CIOs were asked in one of the Forum sessions whether they tracked how their competitors were using IT to competitive advantage, the majority of CIOs in the room said they did not. They were strongly advised not only to start doing so, but also to find out which competitors their CEOs admired for their use of technology.

The CIO’s responsibility in using IT to gain competitive advantage is a complex topic not given to pat prescriptions, I’m learning. One former IBM-er and IT professor, for example, tells me that CIOs need not be as concerned with what their competitors in the field are doing with IT, as they should be with what the exemplars in the IT industry are doing and “how that might be applied to their organizations.” For this reason, having a strong network of CIO peers is absolutely vital to making IT a competitive advantage in their businesses (although this is a bit of a paradox). Moreover, gaining a competitive advantage derived from IT nowadays is less about –maybe never about — deploying technology in the company, he said. All that stuff can be copied. Maybe the richer playing field is competing for customers outside the company. His view is that CIOs should focus on working with external customers and clients to find ways in which IT can make the difference for them. Your thoughts? Let me know.

May 1, 2012  4:05 PM

Four ways to improve your change management strategy

Christina Torode Christina Torode Profile: Christina Torode

When I talked to IT Service Management expert Derek Lonsdale about change-management strategy challenges, he kept coming back to the change management advisory board.

True, the advisory board approval process tends to be too bureaucratic at some enterprises, but the real problem is what happens — or should be happening — before a change request even gets to the board.

Here is a rundown of four ways Lonsdale, service management leader and lean expert in the Cambridge, Mass. offices of the London-based PA Consulting Group, recommends tackling change management strategy challenges.

Define what a change is. A poorly defined change management process leads to way too many low-priority changes going to the advisory board. Is it a change request or a project, for example? If a request takes more than 10 days’ effort, it’s a project, not a change request, and shouldn’t go to the advisory board.

Define emergency change request. If you have a lot of emergency change-requests going before your advisory board, your project managers are doing something wrong. The only valid emergency change request is an outage. A last-minute server request is just bad planning, not an emergency change request. In these cases, the project manager should have to queue up behind everyone else’s requests for similar changes.

Automate change management. The approval process has to be automated. You can have standard changes that should be automated — for example, regular changes that happen every month, such as rebooting a server. “Anything that is repeatable, you understand the risk, it’s the same resources involved in it all of the time, it’s never caused an outage — so therefore, it can be a standard change,” Lonsdale says.

Before a change hits the advisory board, complete all approvals and admin processes. “Too often advisory boards waste a lot of time asking, ‘Do you have the right approvals?’ or ‘Have they said yes?’ A lot of the steps that should have been done before it got to the advisory board don’t get done, and it makes the meeting very ineffective,” Lonsdale says.

Let us know what you think about this blog post; email: Christina Torode, News Director

April 27, 2012  11:52 PM

Promoting innovation, from boss-less offices to tweaking big data

Karen Goulart Karen Goulart Profile: Karen Goulart

Sometimes innovation begets innovation. This week, check out a gaming company that took the rather innovative step of eliminating hierarchy in the workplace and found it led to — innovation. On a similar note, see how Harvard’s dabblings in big data have led to some innovative results. If that’s not inspiring enough, this week’s roundup also includes some advice on how to keep your best employees and help shape them into leaders.

  • Bosses? We don’t need no stinking bosses. A peek inside gaming company Valve, where a lack of hierarchy and other unconventional business practices are promoting innovation.
  • If you happen to be a boss, however, check out this advice on how to retain high-potential employees. Turns out, sometimes it’s the managers of those employees who need coaching.
  • And speaking of promoting innovation, Harvard this week released “big data for books” — metadata on more than 12 million books, videos, maps and more from its 73 libraries. The university is looking forward to seeing how the information is used. They’ve already gotten a small glimpse: A group of hackers, given one day and information on 600,000 items, created such things as visual timelines of when ideas became broadly published.
  • In a workforce increasingly reliant on management skills, these experts weigh in on why IT leaders of today shouldn’t forget about fostering leadership skills in the next generation.
  • Got Mac users in your organization? You might want to watch where they’re sticking their USB drives.

April 26, 2012  9:37 PM

Should CIOs steer users away from Google Drive cloud storage service?

Karen Goulart Karen Goulart Profile: Karen Goulart

Another week, another potential woe for the CIO?

Tuesday saw the long-awaited/speculated release of Google Drive, joining the world of such cloud storage service offerings as Dropbox and Microsoft’s SkyDrive. Google Drive offers 5 GB of free storage for documents, photos, videos and other data. Additional storage can be purchased for a monthly fee.

But simultaneously with the launch of Drive was the raising of red flags from companies questioning the privacy of data stored with Google. In a blog post about Google Drive, New York Times writer Quentin Hardy said the newspaper has already advised its employees not to use the service.

At issue is how customers’ information can be used. Critics were quick to note that Drive falls under Google’s much-scrutinized, all-encompassing terms-of-service agreement, which allows Google to view and use customer content for its own purposes.  The most talked-about term in Google’s service agreement on blogs and in the news over the last couple of days is this one:

When you upload or otherwise submit content to our Services, you give Google (and those we work with) a worldwide license to use, host, store, reproduce, modify, create derivative works (such as those resulting from translations, adaptations or other changes we make so that your content works better with our Services), communicate, publish, publicly perform, publicly display and distribute such content. The rights you grant in this license are for the limited purpose of operating, promoting, and improving our Services, and to develop new ones.

But, as Nilay Patel, writer for website The Verge, points out in some detail, this doesn’t differ much from the terms of Google’s cloud storage service competitors. Its competitors just say it a little nicer. The bottom line, Patel rightly notes, is how comfortable you are with the inherent risks of putting your data into the cloud. Agreements are great, but accidents happen.

Google is always aiming for the enterprise, but experts speculate Drive will mostly appeal to SMBs and the single-consumer market. Still, for flag-wavers, this likely won’t lessen their concern. As IT execs well know, just because you didn’t buy it, doesn’t mean it won’t be used. Sure, there are plenty of cloud storage services out there, but the lure of Drive might be greater, based simply on name recognition. Maybe your users have Gmail or use GoogleDocs and won’t see the harm in trying to sync it all up in Drive.  One would hope that most companies would have guidelines in place by now to stem the tide of this kind of shadow IT. And further, knowing these guidelines aren’t always adhered to, would have enough rapport with users that they know why the latest thing might not be the greatest thing for their company.

So, what do you think? Have you already put the brakes on Drive, or do you have a policy in place that (you hope) will prevent the adoption of rogue cloud storage? Is Drive being unfairly picked on just because it’s Google? I’d love to hear your take in the comments or in an email.

April 26, 2012  10:35 AM

CIOs get no respect in Gartner CEO survey. So what? Follow the money

Linda Tucci Linda Tucci Profile: Linda Tucci

For those who haven’t seen the recent Gartner CEO survey, CIOs come across in it as the Rodney Dangerfields of the C-suite. Not a person ever likely to occupy a CEO position, in the eyes of the CEO. Not the person CEOs see as leading their company’s “innovation management program.” Fewer than one in 200 CIOs are considered top executive material by their CEO. As for innovation, about a third of CEOs put themselves at the head of the pack of people responsible for the innovation program at their companies. Only the CFO (with zero votes) ranked lower than the CIO (with 4% of votes) as the person most likely to be leading the innovation program.

These CEO survey findings are sobering, but not as surprising as they were at first glance. I learned from Gartner analyst Mark Raskino that for some reason the poll excluded CEOs in the tech industry, where the path from CIO to CEO is more obvious. As for the poor showing of CIOs as innovation leaders, it’s a bummer — but, again, not unexpected from people with the requisite egos and survival instincts of CEOs. Rather than feel miffed, CIOs are better served if they follow the money.

According to the CEO survey, IT spending holds up fairly well: 40% of CEOs said they plan to increase IT spending in 2012. Where CEOs plan their biggest budget increases, however, is in sales (50%) and product enhancement (46%). Spending on risk management, legal and compliance is another priority (46%). On the other hand, marketing is relatively low on the totem pole (36% and seventh on the list of budget increases) in 2012. And what hardly any CEOs plan to spend more money on is business services (15%) and property and facilities (12%).

Gartner’s advice for CIOs, in so many words?

  • Do anything you can to help facilitate and lower the cost of sales.
  • Make sure you understand the risks and compliance issues the business faces, and do what you can to rationalize these burdens so the company is not spending money on redundant controls.
  • Since IT is considered by CEOs to be more investable than “business services,” banish that term from your IT budget.
  • And if you are thinking about expanding your duties by taking on facilities management — an area CIOs are sometimes asked to oversee — run the other way.

April 20, 2012  10:35 PM

Eco-friendly technology: Green means go, especially in Nebraska

Karen Goulart Karen Goulart Profile: Karen Goulart

Have you had a “taxing” week? Bad puns probably won’t make you feel any better, but checking out our weekly roundup of news bits and analysis just might — it’s totally free. Earth Day is coming up this weekend, so we’ve included a couple of items on eco-friendly(?) technology for your reading pleasure, along with a pair of pause-worthy pieces on privacy.

  • Kermit was so right: Apple found out this week it’s not easy even to try being green. The company was put on the defensive when Greenpeace activists climbed to the roof of its Cork, Ireland, data center to protest what they say are shoddy claims about the cleanliness of Apple’s energy consumption.
  • Innovation is blowin’ in the wind in Nebraska, where researchers are using eco-friendly technology to create a zero-energy-consumption traffic light system.
  • There could be so many good uses for this technology, but for some crazy reason we have our concerns about a chip that lets phones see through walls.
  • If the previous item doesn’t make your privacy-loving skin crawl, how about text messages that know where you’re going and where you’ve (allegedly) been?
  • And here we thought the end of the world was supposed to come in December!

April 19, 2012  9:22 PM

Honing IT project management skills? Become master of the obvious

Karen Goulart Karen Goulart Profile: Karen Goulart

Don’t you just hate it when something is so obvious you completely overlook it? It happens to everyone. And it happens to happen a lot when it comes to project and portfolio management (PPM), even among those with sound IT project management skills. Just ask Gartner analyst Audrey Apfel.  She specializes in all the P’s — project management, program management and portfolio management — and  she has some nitty-gritty understanding of the ins and outs of project management skills. But what grabbed my attention most in her recent live Web chat was the not-so-nitty-gritty stuff folks about to embark on projects fail to see and do. If this sounds like you or your organization, don’t feel judged; apparently there are a few things that happen all the time:

Your project isn’t a project. When is a project not a project? When it’s work. Plain old run-of-the-mill work — remember that? It’s the stuff you can do without a whole lot of planning and processes — and perhaps most importantly, without risk. As Apfel put it, this endeavor might need a team and a schedule to be executable, but whatever it is — an application release, perhaps —  it isn’t a project. Why? “Because we’re not worried about it,” she explained.

Your process is inflexible and slow. Well, those are two adjectives that nowadays should strike fear in the heart of any IT organization. But, Apfel noted, many IT project management processes exhibit both traits. The real culprit here is where decisions are made in the prevailing process model — at the top. You might be thinking, but of course! While top-down decision making does reduce the risk of making the wrong decisions, it also can bring the works to a virtual stop while you await that decision. This isn’t really the “old” way of doing things because so many organizations are still doing it. But if they want to keep up, Apfel said, they’ve got to get on board with the world of “change operations.” In this approach, guidelines are set to empower teams to make certain decisions on their own, making the process — hooray! — flexible and faster.

You’re putting the cart before the horse. Apfel insists that many a project management office would avoid failure if it asked this question from the start: What business problem are you trying to solve, and does everyone agree it’s worth the effort to solve it? Too often the “problem” is actually the sought-after solution, she said. She will ask a client what the problem is, and the answer often will be, “We’re standardizing our PPM process.” That’s a solution, not a problem, she noted, and that proverbial cart will go nowhere until the problem is identified.

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