TotalCIO


June 7, 2010  3:53 PM

CIO weekly wrap-up: iPhone 4G rumors meet reality, tiered data plans

Rachel Lebeaux Rachel Lebeaux Profile: Rachel Lebeaux

Will today be the day that iPhone 4G rumors meet reality? News outlets are salivating over the potential announcement of a fourth-generation iPhone at the Worldwide Developer Conference in San Francisco.

And, while we’re talking about the iPhone, I blogged last week about what Apple’s new tiered data plans might mean for cloud computing pricing in the future, but I didn’t touch on the app-maker angle: Apparently some of them are worried the new caps will mean less app-etite for new iPhone apps.

As always, here are the latest stories from SearchCIO.com:

JetBlue uses LoadRunner for website performance testing — JetBlue Airlines uses HP’s LoadRunner for website performance testing amid a spate of new cloud-based performance testing software services.

IT vendor management: Test your IQ on outsourcing, service providers — Effective IT vendor management programs can strengthen relationships with outsourcers and other service providers, boosting efficiencies and cutting costs. Is your strategy solid?

Why your business process change management model needs to change – Business process change management itself is changing, because of the rise of social media, the consumerization of IT and the pace of change. Learn what you need to do to keep up.

Cloud computing management guide for enterprise CIOsCIOs are drafting cloud computing management strategies, as their organizations look to the cloud for scalability, affordability and greater computing ability. Learn more in this guide.

June 4, 2010  2:48 PM

Enterprise resource planning management, the cloud and AT&T’s pricing

Rachel Lebeaux Rachel Lebeaux Profile: Rachel Lebeaux

AT&T’s announcement this week that it’s moving iPhone data plans to a tiered system is an interesting one. CIOs charged with enterprise resource planning management, especially with regard to the cloud, should take special note.

As you’ve probably heard, in lieu of a $30-a-month plan with unlimited data, AT&T will ask new iPhone subscribers to sign up for either a 200MB plan for $15 a month or a 2GB plan for $25 a month. In either case, a user can pay extra for increased data allowances.

Clearly, this is aimed more at the consumer than the corporate user (I’m still waiting to hear whether corporate users are moving to the iPhone platform for business purposes, since my impression is that the BlackBerry is still the king). But it could mark a subtle but important shift in how cell phone subscribers think about their usage. It’s a whole lot easier to keep track of cell phone minutes and text messages than it is data. Minutes and text messages are quantifiable and discrete, whereas the MB requirements that come with regularly checking one’s email or watching videos on YouTube aren’t as clear.

In the enterprise, one advantage of cloud computing that’s constantly being trumpeted is its scalability — enterprises can purchase the number of licenses they need based on the number of employees using the application. Again, very discrete numbers, but in the wake of AT&T’s decision, might we see other vendors following suit? Could cloud providers eventually offer even greater scalability, down to the number of minutes spent using their applications? Might the pricing discounts be worth the CIO inquiring about such options?

These are all points to ponder as enterprise resource planning management floats into the cloud. Would the AT&T tiered usage model be viable in this case? Sound off with your thoughts below.


June 3, 2010  6:35 PM

Applying for a CIO job? Must have mentor

Linda Tucci Linda Tucci Profile: Linda Tucci

Some avocations cry out more than others for the helping hand of a mentor. I’ve decided the CIO job is one of them. Maybe it’s because the chief information officer is a relatively new entrant into the realm of bosses. Or maybe it’s because the CIO job is so hard, demanding that right- and left-brain hemispheres be in top working order. My reporting a few years back on women in IT who became CIOs showed me what a difference mentors (literally mentors, in their cases) made in building their IT management careers, from encouraging these women to take on technically difficult projects to going to bat for them on equal pay.

At a recent lunchtime seminar titled “The Path to CIO”, two seasoned CIOs talked about the influence of mentors on their careers. For Anthony Sirabella, CTO at the Boston-based Grantham, Mayo, Van Otterloo investment management firm, the mentor was a national sales executive. At one point, this man needed some data quickly. Instead of using COBOL, Sirabella figured out another way to extract the data ASAP.

“He saw some value,” Sirabella recalled, and soon the sales executive was taking the young technocrat to business meetings. As Sirabella got closer to the inner sanctum of meetings, the sales exec pulled him aside and said, “Tony, stop speaking like a technologist.” Common advice for CIOs, but Sirabella was not a CIO then and took the advice to heart. “Sometimes when you are hearing things from the business folks … you have to put it in your pocket and run with it,” he recalled.” For him, the comment marked the beginning of a deep education in financial services. Every time he didn’t understand something — an option spread, a particular type of proprietary trading — he asked the sales guy to teach him. Along the way, he studied for the Series 7 Exam, the financial services industry’s toughest certification test. “I never took it, but I got to understand what they were talking about,” Sirabella said.

Daniel Sheehan, CIO of Dunkin’ Brands, whose brands include Dunkin’ Donuts and Baskin-Robbins, met his mentor, Marriott International CIO Carl Wilson, back in the mid-1990s during a problematic SAP implementation at Georgia-Pacific in Atlanta. At the time, Wilson was CIO and Sheehan was an IT manager on the SAP project. The stress they both felt working in a business where the “business didn’t want to change,” cemented the bond between them. Indeed, the project was called off, but thanks to Wilson, Sheehan landed on his feet, working on a $1.7 billion global SAP rollout for Coca-Cola. “He helped put me with the Coke folks, and six weeks later he left Georgia-Pacific,” Sheehan recounted. “If I have something I want to run by him, he is always there.” (Sheehan also learned a big lesson about change management, as detailed in today’s story on SearchCIO.)

Of course, both Sirabella and Sheehan would not have had the benefit of mentors had they not shown some value, as Sirabella put it. Mentors take on manatees (as 30 Rock character Tracy Jordan calls them) when they see that the time investment leads to a lasting, useful relationship. So, aspiring CIOs in need of mentors should be ready to bring something to the table.


June 1, 2010  4:18 PM

CIO weekly wrap-up: Social media privacy concerns, HP cuts 3,000 jobs

Rachel Lebeaux Rachel Lebeaux Profile: Rachel Lebeaux

I hope all of our U.S. readers enjoyed a lovely three-day weekend. I certainly did, but it almost feels as though it’s not worth it when there’s so much work to return to Tuesday!

I’m catching up on the most recent tech headlines, as well as the most recent stories from SearchCIO.com. Follow the links below for more information.

I guess the “Quit Facebook Day” over the weekend was a flop, but social media privacy concerns are serving as the launching point for a new slate of “anti-Facebook” social networking platforms.

Oh, boy. We’ve been hearing that tech job openings are surging, but HP just announced that it’s cutting 3,000 jobs.

CIOs must manage changes in IT due to cloud computing services — Cloud computing services cast a shadow of fear over IT departments that are scrambling to change amid a flurry of business units bypassing traditional channels.

The CIO job under a microscope at MIT Sloan CIO Symposium — Tactical and strategic, behind the scenes and front and center, IT control freak and innovation unleasher: The MIT Sloan CIO Symposium explores the paradox of the CIO job.

Five questions: What works and what doesn’t in a green IT strategy — Four IT pros talk about how their companies are pursuing a green IT strategy, and offer plenty of tips and advice about what works and what doesn’t.

Is it the CIO’s job to reduce energy consumption? — CIOs will be given the responsibility to develop products to reduce energy consumption, a recent report says, and they should start now to build expertise in energy informatics.


May 28, 2010  5:55 PM

Is changing your IP address on your company’s radar?

Rachel Lebeaux Rachel Lebeaux Profile: Rachel Lebeaux

Did you know that your company might be changing your IP address scheme, whether you like it or not, in the near future? Admittedly, this is something that never occurred to me, but it turns out the Internet could actually run out of IP addresses in the next 18 months, as more and more devices, from personal computers to smartphones, are accessing the World Wide Web.

Thankfully, this is a fixable situation. The Internet is currently built around IP Addressing Scheme v4, which provides about four billion IP addresses, but waiting in the wings is IPv6, which will make trillions more addresses available, CNN reports. But businesses are apparently slow to adapt to IPv6, so it’s possible there could be a crunch by next fall with companies that have previously resisted changing their IP address scheme.

We think of the Internet as an unlimited resource, and maybe it is, but keeping it that way takes further technological advances and a willingness to change. The CIO’s to-do list is already a mile long, so I’m wondering if changing your IP address scheme to IPv4 is even on your CIO radar yet?


May 27, 2010  7:44 PM

BP’s risk management strategy put planet in peril

Linda Tucci Linda Tucci Profile: Linda Tucci

A story in this morning’s New York Times on BP’s risk management strategy will no doubt send chills down the spine of many a corporate risk and compliance officer.

The story reports on an internal BP document showing that for financial reasons and expediency, the oil company chose to use the riskier of two options to seal up the well that soon after started spewing untold gallons of oil into the ocean. The document was provided to the Times by a Congressional investigator.

Presented with the internal evidence that BP knowingly chose the riskier of the two options, a BP spokesman reportedly told a reporter there “was no industry standard” for the casing used to seal up deepwater wells. The approach used by BP “had not been unusual.”

Unfortunately, the result of BP’s choice is very unusual.

In the absence of an industry standard, BP pursued a risk management strategy that turns out to put the planet at risk. The response certainly makes a case for industry standards, and shows why government must step in when fools don’t fear to tread.

Anyway, I think it’s safe to say that BP’s risk management strategy didn’t pay off. It already has cost this conglomerate far more than the billions it will take to clean up after it.

The new face of BP is a dead brown pelican, blackened from bill to tail with oil, neck twisted and defunct wings outstretched. No industry standard, BP? Go tell that to the dead and dying.


May 25, 2010  6:54 PM

The discovery phase of private clouds

Christina Torode Christina Torode Profile: Christina Torode

A year ago, when I brought up private clouds to IT executives, many were flat out not interested.

Flash forward a year, and their stance has changed. Many IT executives are entering boot camps sponsored by systems integrators and cloud providers to find out how a private cloud can help them gain a competitive advantage and efficiencies, as well as save money.

Managed service provider Logicalis Group, for example, offers cloud discovery workshops. “The CIOs that come in are trying to understand the cloud … they are peeling back the onion to understand the options and complexities of private and public clouds,” said Mike Martin, director of cloud computing at Logicalis. “They are at the point of developing strategies around the cloud, and figuring out what aspects of their environment make sense in a private vs. public cloud.”

At Presidio Networked Solutions, a large IT infrastructure service provider, CTO Dave Hart spends a lot of time educating IT execs about the private cloud, aka next-generation virtual data center. Hart is seeing CIOs adopt SaaS and PaaS, but he said there isn’t much pickup of IaaS. “They are trying to figure out how to build a private cloud on their own,” he said, adding that once IT execs figure out what an optimal private cloud looks like and are comfortable operating applications in a private cloud, they will start to think about the pieces they can move off to a public cloud.

But what exactly is a private cloud? I have heard many definitions and concepts. Some public-sector CIOs believe it is a means for like-minded government agencies to share resources in order to develop services for constituents.

Hart defines private clouds as next-generation virtual data centers:

A private cloud is a virtual data center. From a lexicon perspective, a private cloud is what the next-generation data center looks like. It’s a far more efficient use of capital resources in its greenest form. It’s also something that has a very tight orchestration and management model so that I am able to abstract applications from the underlying hardware. [That way] I can provision things more quickly and very dynamically move workloads around, based on the application requirements, without having to have a whole separate project around it, because I’ve finally achieved this concept of utility computing. That’s where the actual infrastructure itself is available to all applications, not just on a one-to-one basis.

Our sister site SearchCloudComputing.com defines it as:

Private cloud (also called internal cloud or corporate cloud) is a marketing term for a proprietary computing architecture that provides hosted services to a limited number of people behind a firewall.

Advances in virtualization and distributed computing have allowed corporate network and data center administrators to effectively become service providers that meet the needs of their “customers” within the corporation.

Marketing media that uses the words “private cloud” is designed to appeal to an organization that needs or wants more control over their data than they can get by using a third-party hosted service such as Amazon’s Elastic Compute Cloud (EC2) or Simple Storage Service (S3).

How would you define a private cloud, and is it reshaping your IT strategy? Let me know at ctorode@techtarget.com.


May 24, 2010  6:32 PM

CIO weekly wrap-up: Applications in the cloud, SharePoint installation

Rachel Lebeaux Rachel Lebeaux Profile: Rachel Lebeaux

I’m still recovering from last night’s LOST series finale. I thought it really fit with the themes of the show, but I know a lot of people weren’t happy with the outcome. Your thoughts?

Besides LOST, here are some other conflicts I’ve been reading about online today:

Very interesting New York Times piece on the death of the open Web.

Facebook’s CEO acknowledges that the company has made mistakes with regard to its privacy policies. Really, you think?

It’s Apple vs. Google again, with Steve Jobs stating that Google’s Android operating platform does not qualify as “leapfrogging.”

Also, be sure to check out the latest stories from SearchCIO.com:

Putting applications into the cloud not so clear-cut a process — Putting some applications into the cloud is a no-brainer; others may never be the right fit, experts say.

SharePoint installation helps Continental Airlines track flight delays — A SharePoint installation helps Continental Airlines respond to new regulations designed to shorten tarmac delays.

AAA turns to Web-based collaboration tool to spark new ideas — In an effort to get employees to put on their thinking caps, AAA invests in a Web-based collaboration tool that formalizes the idea-management process — and adds some fun.


May 21, 2010  2:41 PM

Idea management software: The future is now

Rachel Lebeaux Rachel Lebeaux Profile: Rachel Lebeaux

Idea management software sounds so futuristic, it makes me think of the movie Minority Report. In fact, ideation management is in the here and now. As SearchCIO.com News Director Christina Torode reported this week, “Web-based collaboration software developed according to behavioral science methods, software algorithms and game mechanics are designed to formalize idea management and to entice employees to take part in the innovation process.”l

Or, as AAA’s social media guru called it, a “suggestion box on steroids.” The automobile-assistance giant has tapped into idea management software to better recognize and reward innovation across the enterprise.

I’ve been awaiting a more formal collation and organization of thoughts shared via social media for quite awhile — probably since I covered a Web 3.0 presentation at MIT a couple of years ago.

Here’s what I reported back then:

“In the next decade, Google searches of the entire Internet might not be the first place Web users look for answers — a fact that enterprise CIOs should keep in mind when developing and exporting their firms’ network strategies. Already, a great deal of information is being shared via Twitter and Facebook status updates in more informal sessions. Information in Twitter, Yahoo Answers and the like ‘is being archived, but it needs to be curated,” said Joseph Smarr, then the chief platform architect at Mountain View, Calif.-based social networking service Plaxo Inc., advocating for better tagging methods. “The reuse of shared knowledge is going to be increased.”

At that time, I was fairly new to both Twitter and Facebook, which didn’t have the permeation they do now. The thought of collecting social media chatter — this whole “ideation management” notion — sounded revolutionary. Now, it sounds commonsense, and companies such as AAA are reaping the innovation benefits.

Has your organization tried to implement idea management software, or do you plan to do so in the future?


May 21, 2010  1:06 PM

Mars and Venus on the future of IT

Linda Tucci Linda Tucci Profile: Linda Tucci

It could be I’m overly sensitive to gender issues among the academic scientific elite, having moved to Cambridge, Mass., about the time then-Harvard President Larry Summers made his unfortunate remarks on whether women possess the same innate talent for science and math as men. But at this week’s MIT Sloan CIO Symposium, I sensed an interesting gender divide among the members of the panel of MIT academic stars. They took the stage to talk about the future of IT organizations and how to drive business innovation.

It was the women who were talking about power, control and the value of optimizing the status quo, and it was the men who were the touchy-feely ones. Call it the new “masculine mystique.”

If Tivoli Systems founder Frank Moss were an IT professional today, he would be focusing on the “extraordinary capability” of personal technology — social media, the mobile Web, affective computing — to understand his customers: what motivates them, how they think, what they like and don’t like.

“That’s what constitutes success in the 21st century,” said Moss, now director of the MIT Media lab, during a symposium session. Moss was quick to point out that his perspective is a departure from his Tivoli days. The purpose of IT then — his whole selling shtick for Tivoli — was “about putting IT and business people in control.”

“Your job is no longer about getting control,” Moss said. “It is about recognizing that most of the value in your company is actually being created outside your company, either by customers or by employees,” whose work lives are only partially defined by what they do inside the company, he said.

Nor is it enough just to bring in social media (although he urged any CIO in the audience who didn’t have a Facebook page or wasn’t monitoring Twitter to do so ASAP). That ship has sailed. The Millennials who work for his audience members’ companies are already communicating and connected, Moss said. The typical college student is as adept at managing huge amounts of data and information as IT departments were 10 and 15 years ago.

“I think the real question for information technology is, how do you change your job so that it is no longer about being in control, but in some sense optimizing these tools that your employees have been employing at your company and connecting them with customers,” Moss said.

Moss and Erik Brynjolfsson, a professor at the MIT Sloan School of Management and director of the school’s MIT Center for Digital Business, argued that IT professionals should dwell less on automating and controlling business processes — that work is done — and focus more on the people who are generating data and on ways to help them make sense of that data. Brynjolfsson talked up the value of controlled experiments to find out what customers really want, on a person-by-person basis.

On the other hand, Dr. Jeanne Ross, director of the Center for Information Systems Research at MIT Sloan, and Marilyn Smith, MIT’s new head of IS and technology, were not convinced that IT professionals should give up control anytime soon. Nor were they ready to pronounce that the productivity gains realized from automating and optimizing business processes are in the past. Many businesses run on legacy systems that can’t be thrown out, Smith noted, and would benefit from being optimized. Most organizations have “sacred transactions” that need to be gotten right, Ross said. Stable platforms give people the freedom to innovate.

“The great irony from everything we have learned about innovation is that the first thing we need is a solid platform that captures the stable part of the business, so you have something to build on when you are building your innovative processes,” Ross said. It was important, she said, “not to throw the baby out with the bath water.”


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