While talking to an IT director about Google’s Gmail outage yesterday, I realized that it wasn’t so much the outage itself that bothered him (his organization does not use Gmail), but the sense of not being in control of a cloud computing environment.
Billy Rials, IT director for Rankin County in Mississippi, wants his throat to be the only one that public officials come after when something goes wrong.
He’s responsible for the IT that runs seven cities and knows his data center environments inside and out. He said the environment is no utopia, but he believes they are getting closer every day by adding more and more virtualization technologies for servers and desktops.
“What do I say when an official calls me and ask what’s wrong: ‘I don’t know, something is going on with the cloud provider’?” he said. “It should be my responsibility, and bringing someone in from the outside … I have no control or the authority that I think I should have.”
Then there’s the fear factor of other people you don’t know having access to the infrastructure that runs your stuff. At least in your own data center you know that Joe was the last one to work on server X, so if something goes wrong you ask Joe.
There’s a sense that your environment gets lost in the cloud. At shows I’ve heard people asking how they can find their data, servers, you name it, in a cloud computing environment.
These are people who are trying to keep track of virtual machines in their own environment. The thought of the complexities added by trying to track down what’s going on with an application on a virtual machine in someone else’s environment is a road they don’t want to go down.
There are those fully embracing cloud computing, of course. They consider it to be no different from the risks they faced with outsourcing or colocation. The ROI or cost savings is worth the risk of an occasional outage, and even giving up a little control. And after all, how often do your email servers go down within your own four walls?
Let us know what you think — email me at firstname.lastname@example.org.