TotalCIO

Sep 21 2009   4:19PM GMT

CIO weekly wrap-up: Service portfolio management, ITSM, email scandal



Posted by: Rachel Lebeaux
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CIO weekly wrap-up

Good afternoon! This past week, SearchCIO.com looked at the importance of service portfolio management and culture management as part of ITSM and ITIL implementations. We also took a look at an email scandal that’s threatening to rock Boston’s mayoral race and serves to remind CIOs of the importance of an email retention policy or archiving system. Check out the stories linked below!

Service portfolio management: Helping IT get back to business — More mature IT shops are adopting ITIL v3’s service portfolio management approach to better manage the service lifecycle and provide business-centric services to the organization.

Culture management critical to ITSM and ITIL implementation — The goal of any IT Service Management program is not purchasing the tool or implementing the processes. Instead, it’s about creating an organizational culture that will positively embrace these new best practices.

For CIOs, email deletion scandal shows need for email retention policy — The email deletion scandal brewing in Boston is fair warning to CIOs to get their email policies in order.

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