TotalCIO

Jun 29 2009   3:16PM GMT

CIO weekly wrap-up: PPM software, customer service tips, Six Sigma FAQ

Rachel Lebeaux Rachel Lebeaux Profile: Rachel Lebeaux

I’ve held off on mentioning this until now … but is the rain in New England ever going to stop? The bright side of this weather (pun fully intended) is that I’m probably more productive at work when I’m not staring longingly outside the window at a sunny, summer day … at least, that’s what I’m telling myself to get through the gray days.

If you’re trapped indoors like I am (or even if you’re not), check out the latest SearchCIO.com content this week on business intelligence strategy, PPM software, customer service satisfaction and our new FAQ on Six Sigma methodology and let us know what you think!

Putting your business intelligence strategy to the test – Review our latest coverage of business intelligence and corporate performance management, then test your knowledge with this quiz.

How PPM software usage changes as firms grasp IT portfolio management – Nearly four in 10 large organizations use PPM software, but not all instances are created equal. New survey data shows what IT values most and how deployments mature.

Key to customer service satisfaction: Less complexity – Customer service satisfaction can be improved by simplifying complexity, according to business executives interviewed in this chapter of James Champy’s newest book, Inspire! Why Customers Come Back.

How does the Six Sigma methodology benefit IT? – The Six Sigma methodology has helped companies improve customer service and eliminate errors for years. Learn how IT can reap the benefits of this service-driven methodology.

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