Today, we posted a story on SearchCIO.com about mitigating risks in your outsourcing contracts. Clearly, it’s a topic affecting organizations all over the world and, while catching up on my tech-news reading this morning, an article from Financial Times dealing with chemicals manufacturer Ciba’s outsourcing contracts and efforts caught my eye.
Since 2006, Ciba has agreed to four main IT contracts, each covering a set of “service towers” for different IT functions, the article says. The company’s CIO, Erwin Becher, goes on to cite the triumphs, disappointments and lessons learned from his firm’s outsourcing contracts.
Check out both articles and come back to share your thoughts. Is your company outsourcing some or all of its IT functions? If so, what elements have you found most crucial in crafting a contract?