The head of the TM Forum has written an article for Telecommunications wherein he notes that operators could emerge from the current crisis stronger than ever if they’re mindful of the “eternal triangle” of issues; reducing opex, addressing new opportunities, and improving customer experience.
We agree with these points of course, but it’s also pretty clear that TMF and other organizations are fighting to sustain the financial and resource commitments of members in a time when operators and vendors alike are looking hard at the money they spend to support standards. Operators have been recently critical of the pace of standards, and it is very possible that TMF is responding as much to its own issues here as to those of the market.
The big question for TMF and other bodies is whether they will be able to show relevance in the current year. Many of the projects launched in the last three years to address the evolving market issues were in fact launched on time but have been making slow progress because of the ingrained nature of the standards process. We think the TMF has seen the issues correctly, but we’re also not impressed by the rate of progress on critical items.