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SLAs

Jun 22 2009   1:10PM GMT

Private cloud management tools: Progress but insight needed



Posted by: Tom Nolle
private cloud, cloud management, SLAs, network operations

Private cloud management tools are coming into the vogue, a sure sign that there is indeed considerable interest in cloud computing (as our surveys have reported). The only concern we see for this market is a continued lack of insight into just what the concept of “cloud management” means.

In cloud computing, the critical element is the ability to use policies to assign applications to resources from the “cloud pool.” Once assigned, the applications must be monitored as though they were components of a network service, and new assets must be substituted where SLAs can’t be met. Thus, cloud management is a lifecycle process, and we’re not seeing that reflected in all of the offerings to date. We also don’t see any integration of cloud and network operations, which is critical for meaningful SLAs.

Sep 26 2007   9:31PM GMT

Verizon adds SLAs for non-Verizon network



Posted by: Tom Nolle
SLAs, IP services

September 26 2007: Verizon is adding end-to-end SLA availability on its business IP services, the first time a major US operator has crossed boundaries to offer an SLA on a network partly delivered by someone else. The move is a validation of work by standards groups like the IPsphere Forum to provide a means of creating a uniform SLA across multiple network partners. Verizon is a member of IPsphere but it has not been indicated that the service uses IPsphere technology.

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