Uncommon Wisdom

Sep 25 2009   1:12PM GMT

Does Gmail outage open the door for Operations as a Service?

Tom Nolle Tom Nolle Profile: Tom Nolle

Google’s Gmail suffered yet another publicized outage, which is raising concerns not only about whether the Google system is really ready for serious use, but whether SaaS and cloud computing overall might be exposing enterprises to more risk than they bargained for.

Data on the paid version of the service isn’t available so we can’t be sure whether the paid traffic is doing better in terms of reliability, but certainly many users would try the free version first to decide whether to commit to a paid equivalent.

We believe Google is on the horns of a major dilemma, in that it needs to start creating a for-pay model in application, computing and even video streaming services, and to do that, it needs something more than best efforts. That not only means its own platforms have to be very reliable. It means its network connections need to be good, too.

This may be the issue that will spawn more constructive dialog with network operators on premium handling, but rumor says the last talks were stymied by the question of who supports the customer. Operators need to think about making their own operations/support process highly efficient so they can not only boost their own net profit but sell operations as a service too Google.

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