You can learn a lot from another carrier’s problems, and in this example, wholesaler 360networks provides the case in point. Faced with TDM-to-IP translation problems that degraded voice call quality, the wholesaler replaced manual diagnostics with passive test probes in its optical network. The result? A 50% cut in mean time to repair (MTTR) and improved optical network monitoring. SearchTelecom.com’s Jessica Scarpati walks you through the probing solution.