If you believed everything in print, you’d think no one is talking on the phone anymore. Not true. Take my friend from the South who believes he’s rude unless the salutations and polite inquiries as to everyone’s health go on for 20 minutes before he gets to the point of the call.
Voice has been the killer app for something like 100 years, and while data and video are dominate the world buzz, voice is not dead. As Mark Twain — a man who decided not to invest in the telephone because he thought it was a fad — would have said, the reports of voice’s demise have been greatly exaggerated. But with the decline of the circuit-switched network and the rise of IP and Carrier Ethernet, carriers need to find new ways to keep voice revenue flowing.
Telecom expert Tom Nolle looks at next-generation voice services opportunities for carriers that own their own networks and can make Quality of Service (QoS) capabilities work for them. But don’t look to Mark Twain for advice; he blew it the first time around. Sadly, he was just never destined to be successful.