Tech Quiz of the Day

Dec 10 2008   3:31PM GMT

Tech Trivia Challenge – service level agreement

Margaret Rouse Margaret Rouse Profile: Margaret Rouse

Our Tech Term is service level agreement.
A service-level agreement (SLA) is a contract between a service provider and a customer that specifies in measurable terms what services the provider will furnish. The best service-level agreements are very detailed and address every aspect of the business relationship, including rewards and penalties for good and bad performance.

Are you a Know-IT-All?

Secret Word of the Day
This is an arrangement in which one company hires another company to do work  that has previously been performed in-house. What’s the secret word?

Acronym Challenge
ITIL is a globally recognized collection of best practice s for information technology  service management.  What does ITIL stand for?

Tech Trivia
According to the ITIL framework for best practices, what do you call a contract that defines how various IT groups within the same company plan to deliver a service or set of services?

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