All retention decisions, whether involving electronic or hard-copy data, must be content-based. Expecting IT personnel to make content-based decisions about electronic data makes no more sense than allowing the night watchman at the off-site records storage facility to decide which boxes of documents to destroy.
For too long, retention and deletion practices were left to IT experts by default, as nobody else understood the technology. Understandably, IT experts’ usual priorities were system efficiency and storage conservation. Now that there is no question that overburdened storage media are the least of an enterprise’s concerns when it comes to data retention and deletion, it is imperative that sound data retention practices meld technical expertise, business concerns and pertinent legal issues.]]>