Mozy says a high volume of traffic is to blame for a backup monitoring glitch flagged by a MozyHome user on his blog, but the online backup service says it has not lost any customer data.
Dan Frith, a technical consultant in Australia, wrote on his blog Penguin Punk earlier this week that he was seeing some quirkiness in Mozy’s monitoring interface. He’s been using MozyHome to backup an iMac with approximately 32 GB of data, he wrote, but last weekend the Mozy interface was only showing him 10.3 GB backed up at its data center.
Frith’s posts (which include screenshots) also detail his interactions with Mozy support to get the problem sorted out, including the full text of an email Mozy sent him saying that if he initiates a full backup again, Mozy will “re-associate” the full data set with his account.
Frith indicated he’s unimpressed with the workaround Mozy has suggested. “The point is that if I needed to recover data from Mozy today I would only be able to get back 10.x GB,” he wrote. “That seems uncool. Very uncool.”
Mozy responded to my request for comment with a statement through a spokesperson:
recently, we experienced a high volume of data center traffic that prevented the Mozy client from adequately identifying files that were previously backed up. As a result, Mozy is sending third or fourth copies of the same files to our data centers.
Our development team is working right now to address the issue and expects to have this fixed soon. We want our customers to know, however, that we have not lost any of their information.
This is not the first complaint to surface about Mozy recently. In September, backup expert W. Curtis Preston also blogged about how his Mozy agent didn’t notify him it wasn’t backing up data. Last year, commercial users of MozyPro also said they were frustrated by long restore times with the service.