EMCers are talking up their SourceOne archiving platform today, and their rivals at Symantec are doing the same. But while EMC extols the virtues of its EmailXtender replacement, Symantec is giving EmailXtender customers a come-hither look.
In an open letter to EmailXtender customers, Symantec asks: Why go with a version 1 product lacking integrated SharePoint and file archiving support when you can switch to an established product?
The letter promises EMC customers an quick and easy migration to Symantec Enterprise Vault. Enterprise Vault senior product manager Dave Campbell says migration services are available for customers of any archiving product, but obviously EmailXtender users are in the bull’s eye of the target.
“We want to present a turnkey package for migrating from EmailXtender, Zantaz, whatever,” Campbell said. “If you have 2,000 to 5,000 users with two or three years of data in archives, you’re a good candidate for migration services. We’re getting multiple requests each week from customers looking to migrate off legacy systems, and more of those requests are from EmailXtender customers than usual.”
The migration services include a system Healtcheck to identify best practices as well as potential failures and errors, and an architectural assessment to understand what is archived and insure a proper chain of custody for archived data. Campbell says most of the migration can be done remotely by Symantec Global Services.
The migration services are not free, however, and Symantec isn’t promising discounts to get EMC customers to switch. Campbell says the pricing depends on how much information is in the legacy archive.
Bottom line: Symantec is trying to get at SourceOne in the crib before it gets a chance to grow up.