Network and application management software maker SolarWinds today said it is re-releasing the storage resource management (SRM) products it bought in January with its $42 million acquisition of Tek-Tools under a SolarWinds branding and pricing scheme.
The products are now known as SolarWinds Storage Profiler, Backup Profiler and Server and Virtualization Profiler. Backup Profiler and Server and Virtualization Profiler will be licensed according to the number of physical or virtual servers being monitored (previously pricing varied depending on whether servers were virtual or physical). The new licensing scheme for Storage Profiler will be based on the number of disks being monitored and will be priced in tiers, starting at $2,995 for the first tier (up to 50 disks).
SolarWinds is planning to convert all customers to the new licensing scheme even if they are not changing their deployments, according to vice president of product marketing and management Sanjay Castelino. But one customer says the details about how that process will happen haven’t been made clear yet.
“I don’t understand if they’re just going to straight swap our license in some fashion,” said the customer, an administrator for a financial services company speaking on condition of anonymity. “For example, we have eight [disk arrays] with over 1,000 disks combined, but no one has asked us that so how can they issue a new license? One thing they could be doing better is reaching out and explaining this better because the email [sent to customers] does not explain the process, it just lists the new pricing scheme.”