Over the past month, I’ve been working on putting together podcast tips with some of our experts. Pierre Dorion, certified business continuity professional for Mainland Information Systems Inc., recently contributed a podcast called “Outsourcing backup: Get the right service level agreement”.
In this tip, Pierre discusses the questions that can help you ensure that a service level agreement (SLA) meets your requirements when outsourcing backup, such as:
- What are your data recovery needs?
- How fast can your data be restored?
- What are the contractual obligations of the SLA?
- Does your service provider have a solid disaster recovery plan in place?
Pierre also offers practical advice on making sure these questions get addressed. Check it out below.
Elsewhere on the Web, check out www.sla-zone.co.uk. It’s got a bunch of useful SLA information, broken down into topics such as services, performance, problem management, customer requirements, termination, and so on. Also, www.itil-itsm-world.com has a series of documents that are used to help build a framework for service management, including information on service level agreements and IT outsourcing.