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» VIEW ALL POSTS Jan 15 2009   5:20PM GMT

Seagate 1 TB Barracuda users report failures



Posted by: Beth Pariseau
disk drives

More than 20 users have posted to a thread on Seagate’s official Community Forums reporting that their 1 TB 7200 RPM Seagate Barracuda desktop drives have failed. The drives failed soon after purchase, from as little as 2 weeks to as long as seven months; several users reported the problem to be the drive becoming undetectable to the BIOS. Users reporting failed drives on the thread also said the drives had been manufactured in Thailand.

Freezing problems were previously reported for the 1.5 TB version of the 7200.11. Seagate issued a firmware fix for those drives in late November.

Seagate officials did not comment when contacted by Storage Soup today.

UPDATE–Please see the comments section below for a response about a firmware fix from Seagate.

 
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Rachel Shelton  |   Jan 16 2009   9:07PM GMT

Seagate has isolated a potential firmware issue in certain products, including some Barracuda 7200.11 hard drives and related drive families based on this product platform, manufactured through December 2008. In some circumstances, the data on the hard drives may become inaccessible to the user when the host system is powered on*.

As part of our commitment to customer satisfaction, we are offering a free firmware upgrade to those with affected products. To determine whether your product is affected, please visit the Seagate Support web site at <a href="http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931" title="http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931" target="_blank">http://seagate.custkb.com/seagate/crm/se…</a>.

Support is also available through Seagate’s call center: 1-800-SEAGATE (1 800 732-4283)

Customers can expedite assistance by sending an email to Seagate ( <a href="mailto:discsupport@seagate.com" title="mailto:discsupport@seagate.com">discsupport at seagate.com</a>). Please include the following disk drive information: model number, serial number and current firmware revision. We will respond, promptly, to your email request with appropriate instructions. There is no data loss associated with this issue, and the data still resides on the drive. But if you are unable to access your data due to this issue, Seagate will provide free data recovery services. Seagate will work with you to expedite a remedy to minimize any disruption to you or your business.

For a list of international telephone numbers to Seagate Support and alternative methods of contact, please access <a href="http://www.seagate.com/www/en-us/about/contact_us/" title="http://www.seagate.com/www/en-us/about/contact_us/" target="_blank">http://www.seagate.com/www/en-us/about/c…</a>

*There is no safety issue with these products.


 

Seagate 1 TB Barracuda users report failures — Storage Soup | vegetableinsurance.com  |   Jan 16 2009   10:19PM GMT

[...] Seagate 1 TB Barracuda users report failures — Storage Soup [...]


 
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