The disruption of Microsoft’s cloud services this week is likely to shake some customers’ confidence in the cloud, even those not impacted by the most recent disruption.
The Microsoft SkyDrive cloud storage service was one of several applications that were down for some users this week, along with Outlook and People. The apps went down Wednesday and some were still down most of Thursday. They are running normally today but that doesn’t mean customer confidence is restored.
“I worry whenever I hear of any type of outage,” said Cynthia Weaver, assistant vice president of IT at the Detroit-based Walbridge construction firm and an Microsoft Azure cloud storage customer. “Any outage is a big deal. Any is too many. You never know when you are in the middle of an important business process.”
Weaver said her company did not experience problems from the outage because it has not installed the version of Microsoft 365 that includes SkyDrive. Walbridge has at least 8 TB of data in the cloud managed via the Microsoft StorSimple 7020 gateway, a device it installed in 2011. Walbridge uses StorSimple for primary storage for user files, such as Word documents and engineering design files.
This isn’t Microsoft’s first cloud outage. In February, the Azure storage cloud went down when Microsoft let its Secure Socket Layer (SSL) certificate that secures customer data traffic for each of the main storage types to expire.
“That was a rookie mistake,” Weaver said of Microsoft’s February slip-up. “(But) lately they have really stabilized their service.”
Other cloud providers have also had service disruptions, and Weaver said application downtimes do happen more often than they are reported in the media.
“I wish they were [reported more]. It would keep them accountable,” she said.
When storage revenue slipped in the early part of 2013, vendors predicted sales would pick up in the second half.
We saw some evidence of that this week when Brocade and NetApp reported earnings for last quarter. However, there are still no signs of a full-blown recovery.
Brocade and NetApp finished their last quarters at the end of July, which brings them one month into the second half of the year. Both improved over the previous quarter, but didn’t exactly hit home runs.
Brocade, which depends on storage array sales for its Fibre Channel switches, reported $314 million in SAN revenue last quarter, down two percent than last year. That’s not great, but Brocade expected SAN sales to fall from eight percent to 11 percent in the quarter, following a seven percent year-over-year drop in the previous quarter. And the storage results were better than the eight percent drop in its network switching revenue.
NetApp’s $1.52 billion in total revenue was a bit below expectations, mainly because its $931 million product revenue missed the mark by more than $20 million. But NetApp executives said their five percent year-over-year growth in total revenue and four percent rise in product revenue ran ahead of the overall storage market this year. It certainly ouptaced NetApp’s one-percent growth in its previous quarter.
Brocade CEO Lloyd Carney said storage sales are clearly on the upswing.
“We tend to be a proxy for the overall storage market, and there are definitely indicators that there is a rebound in sight,” Carney said during Brocade’s earnings call. “The storage market is still softer than it was a year ago, but we are receiving positive indications from our partners that end user demand is improving.”
Brocade’s forecast of an increase in SAN revenue of from one percent to four percent from last quarter is a sign of that soft recovery.
Brocade CFO Daniel Fairfax added that while storage sales are not back to normal, the “SAN is dead” predictions that followed Brocade’s last earnings call were premature.
“We’re a little bit cautious because we haven’t seen the green light that things have returned to normal in storage,” he said. “But we’re optimistic.”
NetApp CEO Tom Georgens said on his earnings call that he was pleased with his company’s sales last quarter, but wouldn’t attribute that to an industry-wide rebound. He said NetApp sales were driven by its recently released clustered Ontap operating system and new flash products.
Georgens said NetApp has sold more than 300 EF540 all-flash arrays that launched this year, sales of its Flash Pool caching technology increased nearly 50% year-over-year, and more than 60% of NetApp FAS arrays ship with either Flash Cache or Flash Pool.
He said NetApp’s results came “despite the macro uncertainties and constrained IT spending environment.” When asked if the storage market was picking up, Georgens pointed out that other storage companies have not made big strides yet.
“This was a pretty strong market share quarter for us,” he said. “I want to be careful about the industry at large … I wouldn’t go as far as to say that we’ve got an economic tailwind driving us. I think things probably feel a little bit better than they were a year ago, but I wouldn’t use the word dramatic turnaround or anything like that.”
NetApp counts on the federal government for a big piece of its sales, and Georgens said he remains concerned about the sequester fallout.
“I think there’s a little bit of concern about what it’s actually going to play out there,” he said.
New FalconStor CEO Gary Quinn said the vendor has cut its ties with investment banker Wells Fargo, which the software vendor hired in December to pursue an acquisition of the company or other funding options.
Quinn, who replaced Jim McNiel as FalconStor CEO in June, said the company has found several ways to raise money outside of an acquisition. He also said the goal is to return to profitability by the end of the year.
FalconStor reached an agreement with Hale Capital Partners to make an investment between $7.5 million and $15 million, signed a joint development agreement with flash array vendor Violin Memory that can bring FalconStor $12 million over the next 18 months, and agreed to sell its stake in a joint venture to sell the Blue Whale file system for around $3 million.
FalconStor is no longer retaining Wells Fargo as its financial advisor. Quinn said FalconStor would continue to listen to acquisition offers “but at this time, we’d prefer to digest these alternatives and focus our company around moving ahead.”
It’s been a long time since FalconStor has moved ahead. It just completed its 14th straight money-losing quarter. Quinn became interim CEO when McNiel left suddenly in late June. FalconStor removed the interim tag from Quinn’s title in July. McNiel’s predecessor, ReiJane Huai resigned as CEO in 2010 after his role in a customer bribery scandal became known. Huai committed suicide in 2011.
According FalconStor’s earnings report released Thursday, the vendor’s revenue of $14 million last quarter dropped 15% from the previous year. It lost $4.6 million and finished the quarter with $21.9 million in cash and assets.
“We have some work to perform to get the company to a consistent, profitable, growing and financially healthy entity,” Quinn said.
He added that FalconStor set a goal of“returning the company to profitability and positive cash flow by the end of 2013 by reducing spending and increasing revenue.
Quinn did not talk much about FalconStor’s product and technology plans on the earnings call, and would not say if the company received any acquisition offers.
Nirvanix has switched CEOs twice since last December, when Scott Genereaux left to become a senior vice president at Oracle. Dru Borden replaced Genereaux, then Debra Chrapaty took over for Borden in May. Although Nirvanix has raised $70 million in funding, industry sources say it is reducing spending as it struggles to compete with larger rivals that can afford to offer lower cloud pricing.
“The problem is they are still a small player,” said Henry Baltazar, a senior analyst for infrastructure and operations professionals at Forrester Research Inc. “They were early [in the market] but they don’t have the resources that Google, Microsoft and Amazon have. Those companies have more resources and bandwidth. It’s a very difficult market to sell services.”
Baltazar said startups in the cloud services market generally have a difficult time competing against behemoths like Amazon. Nirvanix did sign a five-year OEM agreement with IBM in 2011, forming a partnership to be part of IBM’s SmartCloud Enterprise storage services portfolio. However, IBM spent $2 billion to acquire SoftLayer Technologies in June. SoftLayer offers cloud storage among other cloud services, so it competes with Nirvanix.
One venture capitalist who is familiar with Nirvanix said it cannot afford to play the how-low-can-you-go pricing game that Amazon, Google and Microsoft participate in. Those companies have other large revenue streams and are trying to gain a stronghold in the cloud to expand. The cloud is Nirvanix’s only business, and it can’t give its services away.
“The problem is with the business model and not the people at Nirvanix,” said the VC, who asked to not be identified. “How will they compete with Amazon, which is practically giving away its cloud storage for free? And Microsoft and Google are doing the same.”
San Diego-based Nirvanix was spun off from early Internet storage service provider Streamload in 2007. Niranix offers public, hybrid and private cloud storage services with usage-based pricing and accessible via HTTP using the Nirvanix Web Services API based on REST and SOAP protocols or the Nirvanix Cloud NAS gateway. It currently has 50 employees and manages the data centers used to host customers’ data.
This has been a tough year for server-side flash pioneer Fusion-io, and it probably has yet to hit bottom.
Fusion-io Wednesday reported disappointing sales for last quarter, and expects things to get worse this quarter. This comes after it revealed in January a slowdown of buying from its largest customers Facebook and Apple, and then CEO David Flynn suddenly resigned and was replaced by board member Shane Robison in May.
On Wednesday, Fusion-io reported $106 million in revenue for last quarter, which was about the same as a year ago and about $4 million below Wall Street expectations. Fusion-io lost $23.8 million in the quarter. The guidance for this quarter was even worse: Fusion-io now expects $80 million to $90 million in revenue compared to $118.1 million in the same quarter last year and a consensus expectation of $123 million from financial analysts.
Several factors are hampering Fusion-io. The main problem is Apple and Facebook, which made up most of its revenue in its early days, have not picked up spending on Fusion-io product as fast as expected. Robison said Facebook bought more than expected last quarter and made up 36% of total revenue, but will fall off again this quarter. Apple accounted for less than 10% of revenue last quarter, and Fusion-io has no clear expectation for when or if it will pick up. When Fusion-io first reported the slowdown in spending by Facebook and Apple in January, it claimed they would resume spending in the second half of this year.
Fusion-io is trying to get other large customers on board to make up for the Facebook and Apple slowdowns. Robison mentioned LinkedIn, Pandora, Spotify, Alibaba, Alipay, Salesforce, China Mobile and U.K. National Health as newer customers the vendor is focusing on.
“Because of the way people build out their big data centers, this is by definition a lumpy business,” Robison said on the company’s earnings call. “The best way for us to sort of dampen the lumpiness is to have a dozen of these [large] customers instead of just two or three.”
Fusion-io also is selling arrays it acquired from NexGen at a slower rate than expected. When Fusion-io picked up NexGen for $119 million in April, Flynn claimed it would have meaningful sales this quarter. But Robison said the NexGen hybrid arrays, now called ioControl, are not expected to account for much revenue this quarter.
Other problems include conflict with its server OEM partners around pricing and the timing of its ioScale high-density PCIe card release in January. Robison said Fusion-io announced that product before its OEM partners were ready for it, and it is being qualified now.
There is also much more competition in the PCIe flash market than when Fusion-io began. EMC is pushing its XtremSF caching software with cards from Virident and Micron, and its marketing revolves mostly around how those cards are better than Fusion-io’s. Another rival, LSI, claims an unidentified leading social networking company is using its PCIe flash cards.
Robison downplayed the competition, saying the market was large enough for several vendors and not all PCIe flash companies are direct competitors in Fusion-io’s markets.
“We’re the leaders,” he said. “And if we can just get a few of our execution things lined up well here, well, I think we’ll be in good shape.”
Fusion-io shareholders aren’t convinced of that. The stock price dropped more than 20% in pre-market trading today. The more important issue is how its customers and partners will react.
Caringo Inc. recently launched its CloudScaler 2.0, adding support for Amazon S3 support and transparent disaster recovery options for cloud service providers. The company now joins a growing number of companies like Cleversafe Inc. and Amplidata that support Amazon APIs.
“This allows S3 API calls written throughout APIs of our object storage. S3 has done a very good job of building an ecosystem or support of applications,” said Adrian Herrera, Caringo’s senior director of marketing. “We definitely see a demand for (Amazon S3 APIs). We see it in the enterprise and also see demand from the service provider side.”
The update version also offers customized and transparent disaster recovery capabilities, which include more control over content location for disaster recovery and access, and automated local and geographic distribution of objects to multiple locations. This is particularly important for companies that have compliance and regulation concerns.
This most recent announcement follows Caringo’s announcement that it has integrated CAStor object storage software with CTERA Cloud Attached Storage gateways and the CTERA portfolio cloud storage solution.
The solutions now is available via a perpetual license or on-demand pricing model.
CloudScaler 2.0 offers enterprise features for cloud service providers that include CAStor’s WORM functionality, integrity seals and Elastic Content Protection. It offers replication and erasure coding simultaneously for any storage SLA. The 2.0 version allows most existing applications that support Amazon S3 to work seamlessly once reconfigured to send requests to CloudScaler. The cloud storage infrastructure is expanded with no service downtime and automated storage balancing.
CloudScaler 2.0 also is interoperable with the Citrix Cloud Portal Business Manager, which allows administrators to build clouds, manage and deliver any cloud or IT service through a single service platform. They can provision storage running in the cloud, aggregate cloud infrastructure
“We plug in as a connector to give administrators a dashboard,” said Herrera. “We plug in the infrastructure into those management features.
I had a long discussion with an IT director for a large company this past week, and we talked about his views on open source software. Basically, he said he considered open source for information management software a much greater expense than purchasing or site licensing.
That view was based on several factors:
• Information management software has a long usage period. The expectation is the software will be in use for at least a decade as part of the company’s operational procedures.
• Open source software requires integration and customization by the IT staff. Given recent staff reductions, his team did not really have that time to spare.
• First-level and sometimes second-level support would have to be performed by his staff to get the required responsiveness. He said the cost of paying for support from a third party negated the benefits of open-source software, and was difficult to defend when budgets were being scrutinized.
• The IT organization did not want to budget staff time to include open source support. Past experiences had shown this to require much more input than had been forecast.
The bottom line was the economics did not really show benefit after taking all the operational expenses into account. This realization led to a policy of using information management software from established vendors with support and a history of longevity for their products.
He said it was a problem when staff brought open source software into the company. This created issues in the long term. Besides the economic impact, this caused a dependency on a single individual for keeping that application working. This led to establishing a policy where an individual who brought in unapproved software would be terminated immediately.
I told him the concept of open source and not having to pay a usage fee sounded so appealing – especially with so many bright people contributing to it and creating highly valuable software. He agreed with that but said it was still an economics issue and it was also much safer (meaning defensible to executives) to not use it.
(Randy Kerns is Senior Strategist at Evaluator Group, an IT analyst firm).
The DXi data deduplication disk system still isn’t working out for Quantum as planned.
The DXi platform and StorNext archiving software are the main pillars in Quantum’s strategy to become a systems company instead of just a tape vendor. But the DXi is stuck in neutral. Quantum reported its disk revenue fell four percent last quarter due to poor enterprise sales, marking the second straight poor quarter for DXi. That was a drag on Quantum’s product revenue, which fell 8.3% to $86 million while overall revenue grew 5% to $148 million.
Quantum CEO Jon Gacek said the DXi problem was a combination of large deals that didn’t close and fewer sales than expected to existing customers. He said the DXi 8500 enterprise system faltered while the DXi 6000 midrange revenue grew 23% over last year.
“Our real issue this quarter and last has been the DXi,” he said on the earnings call. “We did well with new customers and in the midrange, but we didn’t do as well with our installed base and bigger deals. These last two quarters have been more of a struggle.”
Gacek added “We still think the market is there,” and that he is happy with how the DXi stacks up against EMC Data Domain and other competitors. The problem, he said, is mainly that Quantum lacks the market reach to get into enough deals. He pointed out that EMC is in nearly every deal because it is a much larger company than Quantum.
Besides EMC, Quantum faces a newer competitor in Symantec, which is having success selling its backup software on pre-packaged hardware appliances. When Symantec sells a NetBackup appliance, its customer no longer needs a separate disk target such as the DXi. According to the most recent market figures from IDC, Symantec’s disk appliance revenue grew 149.3% to $102.3 million in the first quarter of this year. Quantum’s $18.3 million revenue grew only 2.5 percent compared to the overall 16.5% market growth. Quantum was fifth behind EMC, Symantec, IBM and Hewlett-Packard with 3.1 percent market share, and it doesn’t look like it gained share last quarter.
“Symantec is 50 percent of the backup market, and their product does impact us for sure,” Gacek said in an interview after the earnings call. “But their product does not scale as much or have high performance. Is it good enough? For a bunch of enterprises it is. We have them below us and EMC on the same level and above us. But there’s still a lot of market.”
Take away a one-time $15 million intellectual property deal with Microsoft, and Quantum would have missed its revenue target by $2 million. Still, Gacek said the quarter had hits high points. While Quantum’s DXI revenue faltered, it beat estimates for income and finished $3 million in the black for the quarter on solid tape sales and 13% StorNext growth. He’s still counting on better DXi sales and expects Quantum’s new Lattus object-based storage system to pick up steam soon. But he spent much of the earnings call defending the DXi results.
“Without sounding whiny, everybody’s always unhappy about something,” he said of investors and analysts. “Last year the DXi was killing it and we were getting hammered because of tape. Now DXi is off and tape is doing well, and DXi is what everybody wants to talk about.”
NetApp and Cisco expanded their FlexPod lineup today, re-naming their main and SMB reference architectures and adding a version specifically for Hadoop.
The FlexPod lineup now consists of FlexPod Datacenter (formerly FlexPod), FlexPod Express (formerly ExpressPod ) for SMBs and FlexPod Select for data intensive workloads. FlexPod Select for Hadoop is the first Select configuration, validated for Hadoop workloads with Cloudera and Hortonworks. It is also the first FlexPod to include NetApp E Series storage along with its flagship FAS unified storage platform.
FlexPod is architecture built on existing products, so there is no new technology involved in these configurations. Even the new FlexPod Select looks a lot like the NetApp Open Solution for Hadoop that NetApp has sold for about a year now. Both FlexPod Select and Open Solution include NetApp FAS and E Series storage, the file system and Hadoop application. With Open Solutions, customers pick their own servers and networking, while the FlexPod version includes Cisco servers (UCS) and switching (Nexus, Catalyst and/or MDS). FlexPod Select uses FAS 2220 and E5460 storage while Open Solution for Hadoop uses FAS2200 and E2600.
Other FlexPod updates include the Nexus 7000 switch and NetApp SnapProtect data protection software in the DataCenter version.
Brandon Howe, NetApp VP of product and solutions marketing, said future fFlexPod Select architectures will focus on “high performance, bandwidth-hungry apps” such as video and other high performance computing (HPC) workloads. He said the Select platform might also include all-flash versions.
FlexPod Express for SMBs has the same configuration as before. “Only the name is changing,” Cisco VP of data center marketing Jim McHugh.
Howe said the name change came about because customers often did not understand ExpressPod was part of the FlexPod family. “People were saying, ‘we really like ExpressPod, it would be great if you could do this with FlexPod, too,’” he said.
Cisco and NetApp claim 2,400 FlexPod customers in the three years since they formalized the reference architectures. They see that as a success, although EMC president David Goulden mocked that number last week during EMC’s earnings call. Goulden said EMC has sold more than 3,600 Vspex reference architectures since April 2012.
“In other words, in less than half the time we have sold more systems than another less flexible reference architecture that has been on the market for several years,” Goulden said.
Cisco is neutral in the EMC-NetApp reference architecture faceoff because it is also an EMC Vspex partner and is a partner in the VCE company set up by EMC, VMware and Cisco to sell Vblock converged stacks.
Western Digital/HGST’s planned acquisition of solid state drive (SSD) vendor sTec isn’t changing sTec’s product roadmap.
While waiting for the deal to close, sTec today launched what it claims is the first Micro (1.8-inch) SAS SSD, which is available in 200 GB and 400 GB capacities. STec is also now offering 256-bit AEX-XTS encryption on the Micro SAS drive as well as its 2.5-inch SAS SSDs.
The Micro SAS drive is designed for blade servers and other high density systems. Mark Rochlin, VP of sTec’s government and defense business said the dense form factor and encryption makes it a good fit for government and military customers.
There are two versions of the Micro SAS drive – encrypted and not encrypted.
Rochlin said security was especially important in the wake of the Bradley Manning and Edward Snowden incidents. “Security and information for the government is a big deal,” Rochlin said. “Vulnerabilities created by those breaches are every bit as dangerous as a bullet or a bomb. The encryption option makes it safe so if these devices fall into the wrong hands they can’t be exploited.”
Pricing for the Micro SAS SSD starts at $1,800 for 200 GB.
STec said the new drives will be available through its usual channel, although it’s uncertain what will happen to that channel after sTec becomes part of OEM-centric HGST.
“The reason HGST gave for buying sTec was our complementary technology, and HGST doesn’t have a product like this,” said Swapna Yasarupu, sTec’s director of SSD product marketing. “It’s business for usual for us. We’re continuing our channel reseller program.”