One of the most important parts of optimizing the data center involves improving storage efficiency. And that requires more than implementing the latest technologies. While working with IT operations in developing strategies to increase storage efficiency, it has become clear to me that organizational structure must change in order to expedite data center optimization.
Like storage systems, IT organizations tend to get more complex over time. The complexity affects the decision-making process involving the storage architects/administrators and the business owners responsible for the applications and information. There may be layers of groups with varying responsibilities between the staff that needs to develop and implement the storage technologies, and those who truly understand the requirements.
Having one or two levels of filtering makes it much more difficult to understand the needs of the “customer,” who in this case is the business owners or their staffs. Much of the technology optimization process involves understanding what is required and includes byplay between architects and the actual customer. The lack of that interaction and base understanding of customer needs often results in a solution that fails to address key needs and planning for the changes that will occur.
Optimizing organizational structure is perceived to be a difficult task. The changes affect many influential people and groups. The need is obvious, but the complex organization structures that have developed over time may be deep-rooted and require a commitment and direction from the most senior levels in IT. Working towards data center optimization and improved storage efficiency is much more difficult without this commitment and direction. Often, the process brings compromises that reduce the project’s effective value.
Understanding the problems in working toward an optimized environment means understanding the organization structure and those limitations. Any storage optimization strategy must take into account the structure as well as technology and products. This brings about more work, but it is the current situation in many IT operations.
(Randy Kerns is Senior Strategist at Evaluator Group, an IT analyst firm).