Storage Soup

Oct 15 2009   1:33PM GMT

Microsoft says it has recovered Sidekick data

Beth Pariseau Beth Pariseau Profile: Beth Pariseau

The Sidekick data-loss debacle may be drawing to a close.

According to a post on Microsoft’s website by corporate vice president Roz Ho,

We are pleased to report that we have recovered most, if not all, customer data for those Sidekick customers whose data was affected by the recent outage. We plan to begin restoring users’ personal data as soon as possible, starting with personal contacts, after we have validated the data and our restoration plan. We will then continue to work around the clock to restore data to all affected users, including calendar, notes, tasks, photographs and high scores, as quickly as possible.

Ho also went on to provide some further details as to what caused the outage and how it was handled:

We have determined that the outage was caused by a system failure that created data loss in the core database and the back-up. We rebuilt the system component by component, recovering data along the way. This careful process has taken a significant amount of time, but was necessary to preserve the integrity of the data…we have made changes to improve the overall stability of the Sidekick service and initiated a more resilient backup process to ensure that the integrity of our database backups is maintained.

All’s well that ends well, but I do wonder if this will make people more conscientious about making local copies of important data sent to a public cloud.

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