Comments on: Carbonite sues Promise Technology for unreliable storage http://itknowledgeexchange.techtarget.com/storage-soup/carbonite-sues-promise-technology-for-unreliable-storage/ A SearchStorage.com blog. Fri, 27 Nov 2009 00:56:21 +0000 http://wordpress.org/?v=2.6.2 By: Jazar http://itknowledgeexchange.techtarget.com/storage-soup/carbonite-sues-promise-technology-for-unreliable-storage/#comment-7431 Jazar Sun, 26 Apr 2009 02:26:21 +0000 http://itknowledgeexchange.techtarget.com/storage-soup/?p=6275#comment-7431 We have also had serious problems with Promise RAID systems. Fortunately we had all of our data replicated to multiple storage systems so we did not lose any data. These problems occured over two years ago and we have since changed to HP SAN Storage systems with RAID 6 and hot spare drives. The HP Storage systems have been reliable and robust. However, since we are in the business of providing professional data backup services to our customers, we have designed our systems with multiple levels of redundancy. One of our guiding principles is to protect customers and our business against technology failures. That means that we plan for technology to fail and we also have means to recover from those failures. We are not nearly as big as Carbonite or Mozy, and we don't offer the dirt cheap online data backup like they do. So we don't have the huge volume that these bigger companies have. If you prefer a smaller company who is more focussed on providing reliable data backup service than gaining massive numbers of customers, then check us out. [A href="http://www.rhinoback.com"]Rhinoback Professional Secure Online Backup[/A] http://www.rhinoback.com We have also had serious problems with Promise RAID systems. Fortunately we had all of our data replicated to multiple storage systems so we did not lose any data. These problems occured over two years ago and we have since changed to HP SAN Storage systems with RAID 6 and hot spare drives.

The HP Storage systems have been reliable and robust. However, since we are in the business of providing professional data backup services to our customers, we have designed our systems with multiple levels of redundancy. One of our guiding principles is to protect customers and our business against technology failures. That means that we plan for technology to fail and we also have means to recover from those failures.

We are not nearly as big as Carbonite or Mozy, and we don’t offer the dirt cheap online data backup like they do. So we don’t have the huge volume that these bigger companies have. If you prefer a smaller company who is more focussed on providing reliable data backup service than gaining massive numbers of customers, then check us out.

Rhinoback Professional Secure Online Backup

 <a href="http://www.rhinoback.com" title="http://www.rhinoback.com" target="_blank">http://www.rhinoback.com</a>

]]> By: Vchar http://itknowledgeexchange.techtarget.com/storage-soup/carbonite-sues-promise-technology-for-unreliable-storage/#comment-7421 Vchar Wed, 01 Apr 2009 16:11:22 +0000 http://itknowledgeexchange.techtarget.com/storage-soup/?p=6275#comment-7421 Carbonite customers’ data loss is not Promise’s fault. For some more context on this case, see Promise's response in a letter sent to customers this week at http://www.promise.com/support/Announcements.asp Carbonite customers’ data loss is not Promise’s fault. For some more context on this case, see Promise’s response in a letter sent to customers this week at <a href="http://www.promise.com/support/Announcements.asp" title="http://www.promise.com/support/Announcements.asp" target="_blank">http://www.promise.com/support/Announcem…</a>

]]> By: Gt http://itknowledgeexchange.techtarget.com/storage-soup/carbonite-sues-promise-technology-for-unreliable-storage/#comment-7417 Gt Wed, 25 Mar 2009 17:22:10 +0000 http://itknowledgeexchange.techtarget.com/storage-soup/?p=6275#comment-7417 Doesn't surprise me... we had several Promise Tech storage arrays about five years ago, and they were probably the most unreliable hardware I have seen in the last 15 years. We spent considerably more than the acquisition costs on tech support time, shipping units back and forth, firmware upgrades, drive swaps, etc all to no avail, they refused to stay functional for more than a week or so at a time. We've referred to them as BrokenPromise Tech ever since. Doesn’t surprise me… we had several Promise Tech storage arrays about five years ago, and they were probably the most unreliable hardware I have seen in the last 15 years. We spent considerably more than the acquisition costs on tech support time, shipping units back and forth, firmware upgrades, drive swaps, etc all to no avail, they refused to stay functional for more than a week or so at a time. We’ve referred to them as BrokenPromise Tech ever since.

]]> By: Storagezilla http://itknowledgeexchange.techtarget.com/storage-soup/carbonite-sues-promise-technology-for-unreliable-storage/#comment-7416 Storagezilla Tue, 24 Mar 2009 21:29:29 +0000 http://itknowledgeexchange.techtarget.com/storage-soup/?p=6275#comment-7416 I wouldn't give them points for chutzpah so quickly, this could be a hail mary to try and turn up some badly needed cash via a quick settlement if they can get it. Standard competitive filter should apply, Mozy is part of EMC, but the timing here is a bit oddball. I suppose we'll see if Promise holds or folds. I wouldn’t give them points for chutzpah so quickly, this could be a hail mary to try and turn up some badly needed cash via a quick settlement if they can get it.

Standard competitive filter should apply, Mozy is part of EMC, but the timing here is a bit oddball.

I suppose we’ll see if Promise holds or folds.

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