The polished turd that is Dell’s Gold Level Support department really isn’t all that supporting
Posted by: mrdenny
If you follow me on twitter then you’ve heard bits and pieces of this already on my twitter stream.
In preparation for the onslaught of security patches which were released on October 14, 2009 I went ahead and patched all our severs the day before as it had been a couple of weeks since I had triggered patching and I wanted to get everything else installed so that there wouldn’t be any dependency issues with installing the new patches. All of our servers, about 60 in all, patched correctly except for two of the three servers which host our web application which our customers use. Now I say that two of the three servers didn’t patch correctly, but the third server wasn’t allowed to reboot so I don’t know if that one patched corrected or not at the time. But with two machines of the three offline, I wasn’t willing to chance it. Continued »


