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	<title>Today&#039;s Big Picture &#187; Leadership</title>
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	<description>A software tester's perspective on everything big &#38; small</description>
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		<title>Leadership: It takes work</title>
		<link>http://itknowledgeexchange.techtarget.com/software-testing-big-picture/leadership-it-take-work/</link>
		<comments>http://itknowledgeexchange.techtarget.com/software-testing-big-picture/leadership-it-take-work/#comments</comments>
		<pubDate>Sun, 29 Apr 2012 19:30:54 +0000</pubDate>
		<dc:creator>Shilpa Venkateshwaran</dc:creator>
				<category><![CDATA[Change Leaders]]></category>
		<category><![CDATA[Leadership]]></category>

		<guid isPermaLink="false">http://itknowledgeexchange.techtarget.com/software-testing-big-picture/leadership-it-take-work/</guid>
		<description><![CDATA[One of the biggest challenges that a lot of time new managers or leaders face is that they forget to step back from tasks and work that they are used to doing. If one was used to doing things and now have to lead others to do it one does get tempted to just jump in and [...]]]></description>
				<content:encoded><![CDATA[<p>One of the biggest challenges that a lot of time new managers or leaders face is that they forget to step back from tasks and work that they are used to doing. If one was used to doing things and now have to lead others to do it one does get tempted to just jump in and do the work. Yes it might take less time to step in and do the work and yes you might feel more confident with what you do.</p>
<p>The important part is to teach, lead and help you employees to be successful in what they do and their success is your success. The learning curve might be short or long depending on the employee and you may have to work more time to help them. But as a manager or leader your job is not to do others work.</p>
<p>Separating out what you role is from what your employees should do will help understand how you can be successful.</p>
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		<title>The IT Files &#8211; Terry Starbucker- Part 2</title>
		<link>http://itknowledgeexchange.techtarget.com/software-testing-big-picture/the-it-files-terry-startbucker-part-2/</link>
		<comments>http://itknowledgeexchange.techtarget.com/software-testing-big-picture/the-it-files-terry-startbucker-part-2/#comments</comments>
		<pubDate>Fri, 12 Aug 2011 12:40:41 +0000</pubDate>
		<dc:creator>Shilpa Venkateshwaran</dc:creator>
				<category><![CDATA[Change Leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[The IT Files]]></category>

		<guid isPermaLink="false">http://itknowledgeexchange.techtarget.com/software-testing-big-picture/?p=321</guid>
		<description><![CDATA[Name your favorite work related book? Jim Collins&#8217; &#8220;Good to Great&#8221; &#8211; that one influenced me more than any other Who is your hero? I have two &#8211; my late father, Delbert St. Marie, and my late boss, Bill Bresnan.  What do you do when you are not working? Exploring my new home of Portland, [...]]]></description>
				<content:encoded><![CDATA[<p class="MsoNormal" style="margin: 0in 0in 10pt"><strong><span style="font-size: small"><span style="font-family: Calibri">Name your favorite work related book?</span></span></strong></p>
<p class="MsoNormal" style="margin: 0in 0in 10pt"><span style="font-size: small"><span style="font-family: Calibri">Jim Collins&#8217; &#8220;Good to Great&#8221; &#8211; that one influenced me more than any other </span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 10pt"><strong><span style="font-size: small"><span style="font-family: Calibri">Who is your hero?</span></span></strong></p>
<p class="MsoNormal" style="margin: 0in 0in 10pt"><span style="font-size: small"><span style="font-family: Calibri">I have two &#8211; my late father, Delbert St. Marie, and my late boss, Bill Bresnan.<span>  </span></span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 10pt"><strong><span style="font-size: small"><span style="font-family: Calibri">What do you do when you are not working?</span></span></strong></p>
<p class="MsoNormal" style="margin: 0in 0in 10pt"><span style="font-size: small"><span style="font-family: Calibri">Exploring my new home of Portland, OR, spending time with my wife, listening to music, and communicating with all my friends in Social Media</span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 10pt"><strong><span style="font-size: small"><span style="font-family: Calibri">What is a skill or strength that sets you apart from others?</span></span></strong></p>
<p class="MsoNormal" style="margin: 0in 0in 10pt"><span style="font-size: small"><span style="font-family: Calibri">I get things done, and have fun doing it. </span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 10pt"><strong><span style="font-size: small"><span style="font-family: Calibri">What (or who) inspires you?</span></span></strong></p>
<p class="MsoNormal" style="margin: 0in 0in 10pt"><span style="font-size: small"><span style="font-family: Calibri">People who overcome fear, obstacles, and failure, and rise above it all with grace and a smile. There&#8217;s so much honor in that, and when I meet those people, or hear those stories, they never fail to inspire me.</span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 10pt"><strong><span style="font-size: small"><span style="font-family: Calibri">How has social media changed your life?</span></span></strong></p>
<p class="MsoNormal" style="margin: 0in 0in 10pt"><span style="font-size: small"><span style="font-family: Calibri">Oh boy, where to I start.<span>  </span>It has completely changed my life &#8211; and my name.<span>  </span> <img src='http://itknowledgeexchange.techtarget.com/software-testing-big-picture/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' /> <span>     </span>It has expanded my universe and friendships in ways that I never thought possible. </span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 10pt"><strong><span style="font-size: small"><span style="font-family: Calibri">Do you blog? Your blog and twitter link if you would like to share with the readers?</span></span></strong></p>
<p class="MsoNormal" style="margin: 0in 0in 10pt"><span style="font-size: small"><span style="font-family: Calibri">Yes, I blog at <a href="http://www.terrystarbucker.com" target="_blank">http://www.terrystarbucker.com</a><span>  </span>and I can be found on Twitter as @starbucker<span>  </span>(<a href="https://twitter.com/#!/Starbucker" target="_blank">https://twitter.com/#!/Starbucker</a>)</span></span></p>
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		<item>
		<title>The IT Files &#8211; Terry Starbucker- Part 1</title>
		<link>http://itknowledgeexchange.techtarget.com/software-testing-big-picture/the-it-files-terry-startbucker-part-1/</link>
		<comments>http://itknowledgeexchange.techtarget.com/software-testing-big-picture/the-it-files-terry-startbucker-part-1/#comments</comments>
		<pubDate>Fri, 12 Aug 2011 12:39:18 +0000</pubDate>
		<dc:creator>Shilpa Venkateshwaran</dc:creator>
				<category><![CDATA[Change Leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[The IT Files]]></category>

		<guid isPermaLink="false">http://itknowledgeexchange.techtarget.com/software-testing-big-picture/?p=318</guid>
		<description><![CDATA[Terry “Starbucker” St. Marie is the Managing Partner of Inside-Out Thinking (IOT), a professional &#38; business development partnership that focuses on leadership, customer care, and social media.  He most recently completed a successful 23 year tenure in the cable television business, and has extensive experience in cable field operations, customer care, call centers, and financial [...]]]></description>
				<content:encoded><![CDATA[<p>Terry “Starbucker” St. Marie is the Managing Partner of Inside-Out Thinking (IOT), a professional &amp; business development partnership that focuses on leadership, customer care, and social media.  He most recently completed a successful 23 year tenure in the cable television business, and has extensive experience in cable field operations, customer care, call centers, and financial analysis. For the past 5 1/2  years he has also published a popular blog on business &amp; leadership, “TerryStarbucker.com”, and with his partner at IOT, Liz Strauss, is a co-founder of SOBCon, a biannual business conference and one of the best learning &amp; development forums for small and medium-sized business owners in the US. </p>
<p>I was lucky to get to know him more. Here is my interview with him</p>
<p class="MsoNormal"><strong><span style="font-size: small"><span style="font-family: Calibri">Hall-fullism – love the term. Can you explain your story behind it?</span></span></strong></p>
<p class="MsoNormal"><span style="font-size: small"><span style="font-family: Calibri">I was declared a &#8220;half-fuller&#8221; by one of my former bosses who had a hard time dealing with my relentless ability to see the positive in just about everything.<span>   </span>It&#8217;s not a matter of ignoring the negative<span>  </span>- it&#8217;s really more of a matter of HOW we deal with negative. That&#8217;s why I define Half-Fullism as &#8220;dealing with the literal world in a favorable way&#8221;. </span></span></p>
<p class="MsoNormal"><strong><span style="font-size: small"><span style="font-family: Calibri">What is your leadership philosophy?</span></span></strong></p>
<p class="MsoNormal"><span style="font-size: small"><span style="font-family: Calibri">I call it &#8220;Leading Our Way To Happiness&#8221; &#8211; making personal connections with those you lead, respecting their work, finding out what makes them happy, and connecting that with the overall goals and &#8220;cause&#8221; of the enterprise.<span>   </span>The simple fact is, if you are happy and I am happy, the business or enterprise will be successful. </span></span></p>
<p class="MsoNormal"><strong><span style="font-size: small"><span style="font-family: Calibri">How has leadership changed in the last three decades?</span></span></strong></p>
<p class="MsoNormal"><span style="font-size: small"><span style="font-family: Calibri">Leadership has made a big change from &#8220;command and control&#8221; to a more personal, inclusive and collaborative science.<span>   </span>I think that model is still being tweaked, because I believe one can go too far in the other direction, which can lead to inertia &#8211; the buck still has to stop somewhere. </span></span></p>
<p class="MsoNormal"><strong><span style="font-size: small"><span style="font-family: Calibri">Personal growth and continuous learning – how important is this in our times?</span></span></strong></p>
<p class="MsoNormal"><span style="font-size: small"><span style="font-family: Calibri">More important than ever &#8211; because things are changing SO fast out there.<span>  </span>Technology has enabled so many opportunities, it really does take a big commitment to continuous learning and improvement to keep up with it all, and thrive. </span></span></p>
<p class="MsoNormal"><strong><span style="font-size: small"><span style="font-family: Calibri">Quality – what is your definition or understanding?</span></span></strong></p>
<p><span style="font-family: 'Calibri','sans-serif';font-size: 11pt">Getting it right the first time. Every time. </span></p>
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