Software Quality Insights

October 25, 2011  2:26 AM

STPCon: Meet Lanette Creamer

Yvette Francino Yvette Francino Profile: Yvette Francino

Going to industry conferences is wonderful, not just because of the additional learning and professional development that’s available, but because of the connections we make. We go beyond recognizing a name; we have the opportunity to really get to know some of the people who we’ve heard speak or whose blogs or books we’ve read.

I had the opportunity to really get to know one of the conference speakers, Agile test consultant Lanette Creamer. I’d done two pre-conference interviews with Lanette about her sessions, one about pairing programmers with non-programmers, and one about Agile games.

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But in order to personally get to know someone, I am always interested in finding out how they started in their careers and what led them to the place they are now. I asked Lanette about her background and what series of events led her to the place she is today. She answered:

In the early 1990’s I was involved in a local bulletin board system and made a group of friends. They helped me put together a second-hand PC from parts at the computer swap meet for a little more than $200, all I could afford at the time, and the sysop (owner of the local BBS) put it together, and taught me enough DOS to get online to chat with my friends and play TeleArena.

Back in those days, it was pretty unusual for females to be interested in technology. In a few years, when I graduated with my AA from the community college, I went to Western Washington University, majoring in Graphic Design, but my favorite part of design was in the use of the computer programs, especially desktop publishing and photo editing. I didn’t enjoy the competitive nature of graphic design, and frankly, I learned that while I wasn’t a terrible designer, I wasn’t that great either. Not awful, just not talented enough to make the cut at that time, in 1995. I wasn’t sure what to do.

Honestly, I knew that I didn’t want to be a Graphic Designer at that point. I just wanted to be on the computer all day, every day, and I knew that. To this day my design background gives me an advantage in testing UI and usability aspects of software. I can identify font inconsistencies, and why something is attractive or not, in more description than before I had experience with graphic design. While I didn’t end up in the field of my major, I credit my love of the arts for getting me over the first barrier to move into a technology career. The creative part of testing remains my favorite.

After college, I was working at a charity bingo parlor, and I was known as the “computer whiz” who made our manual spreadsheet into a self-calculating excel workbook. I was the person who knew that if you had just a “flashing c,” it would tell the panicked manager, “Type “win” and press enter.” Of course, in college I’d already fallen in love with the Mac OS, but something like that was far out of my bingo budget. It took me six months to save up my money to buy my used car in cash, and I’d made myself ill with food poisoning twice my last year of college trying to eat cheaply off of leftovers for too long. I make it sound awful, but besides the stress of not enough money, being poor wasn’t much of a problem. Those were some of the happiest years in my life to date. I had friends and family all around me, and I was in love and newly married. Best of all, I had good health. I felt good most days, and those I didn’t, I believed were temporary.

I started in testing working on Adobe InDesign in 1999. I worked on several Adobe products, and ended up leading workflow testing across the Creative Suite products at Adobe. In 2010, I worked my first consulting job for Sogeti, on a project for a large Seattle based coffee company. It was quite a shift to go from a company that makes software to a company that makes something else, but needs the software to have a good user experience to efficiently deliver coffee. When the project for the coffee purveyor was completed, I had a great opportunity to work as a consultant and Agile testing coach for a great company working in the medical field. That is when I started Spark Quality LLC, my own consulting company! I’m currently consulting for a great company in California called Silicon Publishing, where I’m working with some amazing developers to create custom solutions for clients in the publishing, printing, and design industries.

In consulting, I’m finding that meeting with a client to get a clear picture of their needs is a wonderful advantage if it can be arranged. The more we understand about our users, the easier it is to delight them and target our tests to reflect their top priorities in addition to risk. Getting feedback as a result of your testing from the client is what I love about working with a small company. As much as I loved working on the Adobe Creative Suites, there are some corporate reasons why it is more difficult legally to share demos with customers and have a free and open conversation when you are representing a publically held company. In the context of a small business, we can demo real code for the client just as soon as it is ready with fewer privacy concerns.

October 17, 2011  5:09 PM

Keynote DeviceAnywhere provides customized performance monitoring to GPS vendor TomTom

Melanie Luna Melanie Luna Profile: Melanie Luna
In keeping with SearchSoftwareQuality’s focus on mobility testing this month, I spoke with the VP of Marketing at Keynote DeviceAnywhere, Leila Modarres, and the VP of Technical Operations for TomTom, Ian Hammond, regarding the recent implementation of a performance monitoring solution for TomTom’s in-vehicle GPS devices as well as the iPhone app. Keynote DeviceAnywhere provides a real-time monitoring product, Test Center Enterprise Monitoring™ (TCE Monitoring), which is accessed over a cloud-based platform.

Quality is imperative, yet it can be time-consuming and expensive to ensure quality on mission-critical applications. Keynote DeviceAnywhere offers a public cloud or a private cloud option for Software-as-a-Service models that provide testing through automated processes as well as real-time monitoring services.

The TCE Monitoring service has enabled TomTom to provide geographically specific monitoring to their market in France. Keynote DeviceAnywhere’s hardware integration solution allows TomTom to upgrade their own software without having to do re-integration on their devices and without redoing their test sets each time.

Ian Hammond discussed the expansion of these TomTom offerings to the U.S. and other countries, and how they will be able to continue monitoring performance in different geographical areas. He explained, “We don’t have offices everywhere, so this kind of solution allows us to put our devices wherever we want to put them and monitor them in any geography, which is invaluable when we’re trying to do full diagnoses.”

For more information about this partnership, check out Real-time performance monitoring for mobile apps.









October 13, 2011  9:56 PM

Mobile testing strategies

Yvette Francino Yvette Francino Profile: Yvette Francino

Mobile application development is undeniably a hot and growing market and with it comes new challenges for the test community. This month, SSQ is focusing on mobility testing with a series of tips and stories covering everything from determining scope for your mobile test efforts to implementing an automated test strategy.

We started the month with a series from DeveloperTown’s Rick Grey who was tasked with creating a mobile applicaton test strategy in a resource-constrained environment. Grey reminds us that risk and mission criticality need to be taken into account when determining scope and creating a strategy. In the situation he describes, there was not a need for a highly available mobile application since the functionality was available through a website. Additionally, security risks were low. This allowed for a different approach than one in which availability and security are greater risks.

Be sure and check out his series and other recent mobility test coverage by reading the tips below:

Mobility application testing: Mobile devices on a budget
Mobile application testing: Cost effective strategies
Mobile Web applications: Monitoring test triggers
Mobile testing: Nine strategy tests you’ll want to perform

October 11, 2011  4:48 PM

SwithPoint’s new Queuing Alert app signals mobile phone possibilities

Melanie Luna Melanie Luna Profile: Melanie Luna

In the latest from a recent series of interviews with companies offering creative new mobile apps, SSQ spoke with Manish Jha, Vice President of Business Development at SwitchPoint, about their new Queuing Alert app, which enables service-oriented businesses to contact customers directly on their mobile phones to provide details about wait times and service availability.

With the Queuing Alert app, a restaurant can alert patrons when their table is ready, rather than relying on a handheld buzzer, which is limited to that area and can only flash and buzz. Instead, customers can leave the immediate location and receive updates via text message or voice mail; they can also look at the business’s schedule online to see where they are on the waiting list.

These capabilities are available to all types of hospitality businesses in addition to restaurants, such as spas or salons, which can choose the Queuing Alert app as an add-on to their existing online services, which they then provide as a convenience to their customers. Since it is a Web-based application, the testing process does not entail testing across different platforms such as iOS, Android and Blackberry.

Furthermore, SwitchPoint utilized a developer platform in the cloud that is hosted by the GENFuzion Developer Community called the “Sandbox” to develop and test the Queuing Alert application. This facilitates the process for developers, as system maintenance is performed by GENBAND A2.

Manish Jha offered some insights into the possibilities inherent in the combining of voice technologies and mobile apps:

When you go to the GenApps page, you can see the different ways in which we are using voice technology. There is a queuing alert system, but there is also time to open up the kind of data that the switching has in it so that customers can control access to their own line, like if they have two minutes or twenty seconds of time, they can actually block numbers on their cell phones themselves—I’m talking about controlling their home phones through their cell phones. There is an enormous potential in voice technology to do things other than just talk, because it’s a very secure, parallel technology.  

If you’re interested in reading other recent posts about mobile apps, check out:

History on the Go: New mobile apps engage students


MobileCause and software testing: SaaS platform ensures quality for non-profits

For related articles on, check out:

Mobile software testing: Similar tests, different environments


Mobile application testing: Five differences testers must take into account


Mobility application testing: Mobile devices on a budget

October 7, 2011  1:48 PM

SOASTA integrates with Selenium

Yvette Francino Yvette Francino Profile: Yvette Francino

On October 4th, the cloud-based performance test organization SOASTA announced its integration with Selenium, the popular open source testing tool. This will allow for functional and performance test results to be combined for enhanced analytics, as well as the ability for results to be fed back into continuous integration servers such as Hudson and Jenkins.

But perhaps even more interesting for users are the extensions SOASTA has added to Selenium’s functionality, including a visual test creation environment that allows testers to create tests without traditional coding or scripting.

I spoke with Tal Broder, VP of Engineering at SOASTA, who said:

We have significantly enhanced the capability of Selenium in terms of recording the detection of what element was actually interacted with on the page. We added a visual test environment, which we already had for load testing, and we also enriched analytics. We believe with our offering, even though we are using all the power of Selenium for driving browsers, we have a much faster and easier test creation without having to write a single line of code.

This announcement comes on the heels of two other recent announcements in the ALM test tool market: Replay Solutions and Coverity. Both of these announcements also were about improved automated testing, enhanced analytics, ALM tool integration and feeding results back into a continuous integration tool. I asked Broder about what was driving this trend. He answered:

I think this is all driven by Agile and this whole DevOps movement where people want to build very, very often and release small chunks of code into the user community in a very fast and efficient way. They need the tools that will allow them to find bugs in an automated way and test the performance before you push it, or even after you push it, into production so that you can protect your users from functional problems, from performance problems, and I think that’s why we’re seeing a lot of automation in the industry. I think that trend will continue.

I asked Gartner analyst Tom Murphy to compare and contrast the three announcements. He explains that each tool catches bugs in different ways, but they are very complementary:

There are a number of different places to find defects or ways to find them. Coverity is focused on the analysis of source code to find defects, Replay is focused on identifying defects that occur while the application is running by capturing what is happening in the environment and SOASTA is just “reading” functional testing to their story line, which is a way to automate tests from a user perspective. So rather than looking at the source like Coverity, I use SOASTA (or say HP QTP, or others), to drive the application and monitor for deviations from the expected behavior. I use Replay Solutions while I run tests to provide a detailed recording to the developer so that when a defect is found they can identify what is going wrong faster (ie. I don’t have to reproduce the defect), and I can also use this in production to capture crash info, etc.  Now with their most recent product, ReplayLightning, there is more of a connection between what is happening at execution time, which is kind of a Dynamic Source Analysis rather than the Static Analysis that Coverity and others provide. This is important because in dynamic languages there are things you don’t know until run time.

In short, the tools are all complementary to each other.

October 6, 2011  8:19 PM

MobileCause and software testing: SaaS platform ensures quality for non-profits

Melanie Luna Melanie Luna Profile: Melanie Luna

SSQ spoke with Jeff Kuligowski, who recently became Senior Vice President of Sales and Marketing at MobileCause, a Web service that enables mobile giving, engagement, CRM and donor communication for non-profit organizations. Using their Software as a Service platform, MobileCause has facilitated thousands of campaigns that allow donors to give to non-profit agencies via text message pledges as well as on-the-spot event donating.

Kuligowski explained the importance of testing in regard to non-profit brand management:

In particular, when you’re looking at the non-profit marketplace as your customer base, testing becomes very important. I equate to sort of being the quarterback of a football team; you probably get too much credit when everything is going well, and you get too much blame when it goes bad. The same case is true for the brand of a non-profit. If somebody has a bad experience interacting with the organization through a tool—like a mobile donation tool—the brand is actually the one that gets the blame. And the same thing is true when you do a good job; you create value and add to the brand.

Testing informs many of the decisions made at MobileCause. For example, they chose the SaaS model to avoid the slippery slope of testing on the numerous available devices. The drawback to delivering services in this manner is that they do not take advantage of the many capabilities and aesthetically novel features that new smartphone models have to offer; their site is simple and straightforward.

However, the advantage is reliability. Containing the software to one manageable domain ensures quality, availability and integrity without running the risks inherent in running applications on multiple, frequently changing devices. This consistency of quality is imperative for a sector that relies so heavily on reputation and positive image.

October 5, 2011  11:49 PM

Coverity announcement includes integrations with HP and other ALM tools

Yvette Francino Yvette Francino Profile: Yvette Francino

On October 3rd, Coverity announced Coverity 5.5, a new release of their development testing platform, along with integration with major ALM vendor HP. Coverity provides static analysis of machine code uncovering defects early in the development lifecycle.

Though code analysis is available for  Java, C, C++ and C# code, Coverity has a growing user base in the Java community. Coverity has a booth at this week’s JavaOne conference and attending are Jennifer Johnson, Coverity’s VP of Product Marketing and Zach Samocha, VP of Product Management.

I spoke with Johnson and Samocha about how the announcement will affect the Java community. Johnson explained the importance of seamless work flow that Java developers are looking for in ALM solutions.

What we’ve seen historically in the static analysis market is that if the technology doesn’t seamlessly fit into the developer work flow and slows them down, developers aren’t going to adopt the tool, especially in Java where they’re under extreme time-to-market pressure, [and doing] Agile development [and] iterative testing. They need to be able to test their code in a way that’s not intrusive.

We’ve created a series of integrations either into our platform or out into other development tools into the Java tool chain to help the Java workflow.

Integrations that Java users specifically will be interested in are those with the popular open source tool FindBugs, the Eclipse IDE, as well as with Jenkins Continuous Integration Server.

Samocha said they are receiving very positive customer reactions from the Java community, with their support of Android and mobile testing as well as their integration with FindBugs, Eclipse and Jenkins.

I think [users have wanted] the adoption of open source technologies within knowledge enterprises which has been a challenge so far, so it’s been a big push from the customer base and we’re getting really good feedback from the actual users at the JavaOne conference.

Samocha emphasized that Coverity 5.5 has introduced a big performance improvement with up to 10x improvements in analysis speed.

Coverity 5.5 also integrates with Visual Studio IDEs and, of course, the biggest integration announcement, HP’s ALM tool suite.

Gartner analyst Tom Murphy said of the HP integration:

For Coverity, it is really about the relationship with HP which is hopefully broader market access. From an HP perspective as they try to move into a stronger overall ALM market they need better connection to developers so this provides a nice connect from the developer world and view of code quality, now integrated into the overall view of quality.

And Theresa Lanowitz, Founder and Analyst at voke, inc. noted the integration of HP and Coverity as complementary:

ALM solutions are not a “one size/one vendor fits all” philosophy. Innovative technologies from a variety of vendors prove to be complementary in a number of areas for ALM vendors. The Coverity/HP ALM integration is a perfect example of that complementary effect. Coverity has an innovative solution that solves a classic computing problem. HP has an ALM solution that focuses on traceability throughout the lifecycle. The two vendors have technology that is completely complementary and delivers complete insight on quality throughout the lifecycle. Most importantly, the traceability of assets and the visibility of code quality prevent egregious issues and defects from reaching production and impacting the brand and the business.

When asked if this trend will continue, Lanowitz answered:

We should expect to see more ALM integrations with complementary technologies to solve some very difficult problems. IT organizations should be actively evaluating and adopting these complementary solutions. IT organizations should also make sure they are on the latest release of the tool sets they use. Recent releases have made significant advancements and will deliver strategic value to an organization when used effectively.

October 4, 2011  3:15 PM

History on the Go: New mobile apps engage students

Melanie Luna Melanie Luna Profile: Melanie Luna

Recently, SSQ spoke with Marc Schulman, an application developer with MultiEducator, Inc., to learn more about new iPad apps that enable students to study American history through their mobile devices.


These apps allow for interaction with the material in ways that text books simply can’t match. Students can access in-depth historical documents, texts and visual aids through these apps, which provide videos, photos, music and other artifacts, appealing to the various learning styles of students. While traditional text books are costly, physically heavy and feature permanent print, apps like History on the Go have a different pricing model, are contained within the user’s one mobile device and can be corrected or updated instantaneously.


MultiEducator has released applications on the Civil War and the Constitution, and this summer announced the release of their new Revolutionary War app. These apps provide multimedia presentations of the events, battles, documents, historical figures, related paintings, biographies and other relevant information from these historical eras to help students engage with history and learn through a multi-faceted medium.


According to Marc Schulman: 

When you use the multimedia products we have and will be developing, you can do multiple modalities in terms of learning, in the same place. You can have the written text, for kids who do best by reading; you can have a visual presentation of the same material for those kids who do best with the visual or audio learning. You can have kids do interactive projects for kids who do best with interactive methods. You have the ability to have the multiple modalities of learning in one place, on one device. I think that will transform the learning opportunities for kids.


In terms of testing these types of applications, Schulman explained that Apple has a strong security system in place, which facilitates app generation for developers. After putting apps through the rigorous process, the security is for the most part taken care of. At this time, History on the Go apps are available only through Apple.


For more information on mobile application testing, check out these related articles on SSQ:


Mobile testing: Nine strategy tests you’ll want to perform


How to conduct performance testing on mobile applications


September 29, 2011  9:07 PM

Organizational change and Agile adoption

Yvette Francino Yvette Francino Profile: Yvette Francino

“When facing an Agile transition, QA managers get worried. They don’t see a job description for a ‘QA manager’ in the new Agile organization,” writes Agile expert Lisa Crispin in her tip, Transitioning to Agile development: What about quality assurance?

Crispin warns against eliminating QA departments, giving several benefits of keeping QA teams, yet still eliminating a silo mentality, and instead working using a “whole-team approach.” Crispin further expands upon this concept with a two-part series in which she explains the meaning of a “whole-team approach” and follows up with benefits and examples from her own personal experience.

“Above all, realize that successful Agile transitions don’t happen overnight. It takes years for the new teams to gel, for communication and collaboration among different roles and specialties to develop,” she advises.

One approach to gaining acceptance with organizational change is to use the KAA model: Knowledge, Attitude and Action. In Change management: Agile adoption with knowledge, attitude and action, I describe how this model can be used to help manage an Agile transition.

What are your thoughts? Has your organization recently gone through an Agile transition? What challenges did you face?

September 28, 2011  9:39 PM

Replay Solutions announces diagnostics portal and APIs for replay

Yvette Francino Yvette Francino Profile: Yvette Francino

On September 27th, Replay Solutions announced the ReplayLIGHTNING application diagnostics portal, an analytics front end to their ReplayDIRECTOR products. The company also announced ReplayCONTROL, a set of open API’s that will allow third party products to add replay functionality to their solution.

This is an example of the trends we’re seeing in ALM tools, bringing DevOps into the application lifecycle and allowing for diagnostic data to be displayed back into the development environment for debugging. The open APIs, too, will allow for the integration of tools, which is another area that development teams are looking for when they select ALM tools.

SSQ spoke to Larry Lunetta, president and CEO of Replay Solutions, and Jonathan Lindo, co-founder and Senior Vice President of Technology, about the announcement. 

“ReplayLIGHTNING is a lightweight monitoring solution that looks for critical events and then allows you to access some of the deep data that we capture in our recordings,” said Lindo. The data that is provided includes:

  • Rapid application diagnostics around critical events
  • Performance profiling data
  • Memory leak location
  • Code coverage information

This month SSQ has been specifically covering continuous integration solutions, so we asked Lindo about how the ReplaySolutions toolset played into this space. He answered:

A lot of times when you’re running CI it’s going to be recording test failures between builds.

It’s useful to look at the differences between two builds. What are the differences in not only test failures, but application behavior? How does my application behave differently? Did it turn more exceptions? Did it expose more logging? Was there higher database activity as a result of that code change? You can use the reporting that comes out of ReplayLIGHTNING to compare and contrast and generate differences or “diffs” between different builds that are passing through the CI system.

We also spoke to voke inc. founder and analyst Theresa Lanowitz about the announcement, who said:

Lifecycle virtualization is a new hub that delivers easy solutions to the age old problems of application development.

Through our research we see great value and immediate ROI in this technology, including virtual lab management, services virtualization, and automated defect identification solutions, such as Replay.

The days of struggling with elusive defects can be left as a challenge of the past. Leveraging tools like Replay that combine, automated defect identification, monitoring and rapid diagnostics empower teams with unprecedented information to eliminate even the most elusive defects.

Regardless of whether an organization uses a full ALM suite or no tools at all, all organizations should harness the power of lifecycle virtualization to modernize their practices.

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