Software Quality Insights

Jun 16 2010   9:33PM GMT

Author Larry Klosterboer speaks on ITIL configuration and change management

Yvette Francino Yvette Francino Profile: Yvette Francino

Are you having trouble implementing ITIL in your organization? Or perhaps you’re new to ITIL and want to learn more? Then you will benefit from two new books: Implementing ITIL Configuration Management and Implementing ITIL Change and Release Management.

I was able to talk to author Larry Klosterboer at the IBM Innovate 2010 conference last week to find out more about his books. In this video you’ll learn Klosterboer’s number one piece of advice for those organizations implementing ITIL Change Management.

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  • Patrickegan
    Its a good interview its just too bad the video is such poor quality
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