Posted by: Jack Vaughan
IBM is announcing a new set of professional services. They include IBM Smart Business Desktop on the IBM Cloud, IBM Mobile Enterprise Services for Managed Blackberry, and IBM Converged Communications Services.
As part of the push, IBM will feature a Jam – a large-scale webcast that will include participation by James Surowiecki, author of “The Wisdom of the Crowds.”
In the background, IBM is preparing another push on its Smarter Planet initiative, with a focus on the BPM and collaboration software fronts. ‘‘Collaboration’’ has been a watchword at the company’s Lotus group for a number of years but, increasingly, the collaboration is going to be posited within business processes.
There will be more handholding across the groups in IBM going forward, as the company goes to market with new vertical solutions.
Side note: Survey data disclosed by the company as part of the Smart Planet effort suggests that there is plenty of room for improvement in business processes. IBM estimates an average of 5.3 hours per employee per week is wasted because of inefficient processes. This figure somewhat dovetails with The Journal of Irreproducible Results data that suggests U.S. workers spent about 5 hours per week in recent months trying to figure out who would replace Paula Abdul on American Idol.