Hollering on the right channels seems to have gotten results. Here’s the update on the physical security problem I mentioned in my last post. These are excerpts from emails.
Us: We are experiencing another issue with our network cable in the Phone/Data Closet. Our server was down again this morning. Our Network Administrator, Ken, noticed that our network cables were not plugged into the correct jack. He is extremely concerned about this. Ken placed a sign in the Phone/Data Closet near our network cables stating for no one to touch our cables.
Building Management: To my knowledge, no one has been in the data closet. The key for the closet is secured and to my knowledge, have not provided access to the closet recently. On Monday, I will talk with Steve and see what we can do to improve security of your equipment.
Us: We are taking extra precautions to ensure that the cables will not be easily removed, however I glad to hear that building management is making an effort in securing the closet. So thank you for your immediate response.
My response to the above: They need to change the code for the key vault kept on the third floor and provide a list of people who have access to the code. Ms. <redacted> may not have knowledge of who was in there, but someone surely knows who has the code. Tampering with data communications equipment is a federal offense, but I cannot take appropriate action unless I have some documentation as to who has access to the equipment and I do intend to report it to the proper authorities if this happens again.
Building Management: Maintenance changed the code on the key box this morning. As of right now, <redacted> is the only one with the new code. We will log any tenant/vendor requests to access the data closets. Keep in mind that we have a tenant expansion on the second floor that just commenced and you will be expanding your premises shortly, so there will be contractors accessing these closets periodically during construction. Upon the completion of these projects, we will change the access code again .