Bruce Schneier’s June 19, 2009 post Fraud on eBay stands as a testament to the fact that all is not well with the online auction giant.
I expected selling my computer on eBay to be easy.
Attempt 1: I listed it. Within hours, someone bought it — from a hacked account, as eBay notified me, cancelling the sale.
Attempt 2: I listed it again. Within hours, someone bought it, and asked me to send it to her via FedEx overnight. The buyer sent payment via PayPal immediately, and then — near as I could tell — immediately opened a dispute with PayPal so that the funds were put on hold. And then she sent me an e-mail saying “I paid you, now send me the computer.” But PayPal was faster than she expected, I think. At the same time, I received an e-mail from PayPal saying that I might have received a payment that the account holder did not authorize, and that I shouldn’t ship the item until the investigation is complete.
That’s one example of eBay fraud. Another report in The Consumerist, “It’s Now Completely Impossible To Sell A Laptop On Ebay,” shows another variation, clearly a Nigerian scam:
So I re-listed the item. This time, I lowered the minimum bid and paid for the ‘featured item’ option (which I thought was a stupid idea, but the only way to get my auction seen by any appreciable audience). This time, the auction ended without incident. I got an email from the bidder telling me that he was glad to have won the auction, and was excited for me to ship it… To Nigeria.
Let it be known here that though I may not be the smartest person in the world, I’m not stupid. His email went on to explain (in poor English) that he was ‘on business trip to the Nigeria,’ and that he was willing to pay me $1000 through PayPal for the laptop. Shortly thereafter I received an email from ‘PayPal’ (who is now apparently sending out their customer service emails from gMail), stating that I had received a payment, but that it would not show up in my account until I emailed them back the tracking number for the parcel. Very clever, but once again, I’m not stupid.
While I haven’t had this type of problem on eBay, I have experienced similar fraud on Craig’s list. Here’s a short excerpt from one of the emails I received from the fraudster (reportedly sent by USPS):
Thanks you for using Postal Money Order, The payment for your merchandise has been paid for,we have your $500:00USD money order sent to you by the buyer of your item Lewis Jack in our database, as soon as the item is shipped, please forward us with the shipping tracking number, so your $500:00USD money order can be mailed to your address, your money order is secure and save.
We will be glad to inform you that the payment sent to you by Lewis Jack has been processed and verified, your payment is now on hold for 48 hours from the period of time you recieve this email, we will be sending you a shipment notification email as soon as we recieve the shipment tracking number for the item your buyer purchased.
Based on the blatant outpoints in grammar and punctuation, it’s pretty obvious that this didn’t come from the United States Postal Service. It’s clearly a scam and I would never see payment if I were stupid enough to ship the item.
I’m about to list a rather expensive router on eBay and if I have any experiences similar to those of Mr. Schneier and the other gentleman, I’ll post details here.
It appears, though, that unless you’re selling low value or garage sale class items, the watchwords are: “Caveat venditor” (let the seller beware).