You Clicked? Really? Are You Nuts?!
Posted by: Ken Harthun
This has to be one of the most evergreen security topics to come along; no matter how much anyone writes about the dangers of clicking on links or opening attachments in unsolicited email, people continue to do it. SANS NewsBites, March 25, 2008, Vol. 10, Num. 24, begins with this statement:
The Excel story is number two in Top of the News this week because of the critical lesson it teaches: When you see your anti-virus package scanning a Word or Excel file, the odds are VERY high that it won’t find any of the important new vulnerabilities nation states and rich criminals are using to get past the most sophisticated defenses. Don’t open email attachments unless you were expecting them. [Emphasis added] Send a note back and ask the person to embed the text in a simple email. This matters to your career. The people who break this rule will be the reason their organization’s data are stolen and they won’t be able to hide.
(They’re referring to a months-old Excel vulnerability for which the exploit code has just been widely released. For more information on that, you can check out this ComputerWorld article.)
I remember, years ago, a client got a nasty malware infection that resulted in my finally resorting to a full wipe/reload of the OS and all her data. I had solved a couple of minor adware issues for her in the past and, as is my custom, gave her my standard admonition, “NEVER, EVER click on anything if you don’t know where it came from.”
“But I clicked on CANCEL!” she replied. She just couldn’t get her head wrapped around the idea that no means yes, yes means yes, cancel means yes, exit means yes, ANY click means yes.
I’m thankful that most of my clients now either call me or drop me an email if they see a message or pop-up they don’t understand, and malware-related emergencies are way down. But they’re not completely gone. Occasionally, I still get that one dull client who calls to say they clicked on something and now they’ve got popups all over their screen.
All I can say (think) is, “You clicked? Really? Are you nuts?”

Being a Ham Radio operator, I’ve always understood the risk inherent in using radio signals to transmit sensitive information: anyone with the right equipment can receive and record anything transmitted over the air. These days, I’m noticing a lot of people in various offices walking around with these cute wireless headsets hooked up to their office phones.
One of the clients I service has information that falls under HIPPA. Prior to last week, all of the data was stored on a server located behind a strong firewall in a building with good physical security. Last week, however, this organization decided to deploy laptops for their field operatives. Major security problem. Full-drive encryption was my first thought.The good thing is that there was nothing on the laptops except for the OS–they were brand new. Nobody had seen them except me. I was able to encrypt the hard drive before any data had been written, thus insuring that no remnants of unencrypted data exist. Every future write to the hard drive will be encrypted.
department, the lazy create simple, easily-guessable passwords, write them down, and post them on sticky notes right in their cubicle or on their monitor. Even though we IT folks enforce password complexity policies, the effort is wasted if the user post their passwords in plain sight.
