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Amdoc CRM integrates DB/2

Discussion   Customer relationship management...

Last updated: Aug 17, 2016   1:37 AM GMT  
What is CRM?

Answer  What is customer relationship management?

Last updated: Sep 5, 2014   5:04 PM GMT   |    CRM
Is mobile customer service the future of CRM?

Discussion  Mobile applications are defining the future of customer relationship management.

Last updated: Sep 18, 2013   12:30 AM GMT   |    CRM, Mobile, Mobile services
Siebel and BT cozy up for CRM push

Discussion  BT has begun a major push into customer relationship management by extending its relationship with Siebel.

Last updated: Jun 2, 2014   7:08 AM GMT  
digital CRM

Discussion  Digital customer relationship management is the use of Internet communications channels and technologies to enhance customer relationship management (CRM) and customer experience management (CEM ) initiatives.

Last updated: Sep 14, 2015   6:55 PM GMT   |    CRM
Customer relationship management vs business relationship management

Discussion  Business relationship management (BRM) and customer relationship management (CRM) are different, yet must work hand-in-hand

Last updated: Aug 21, 2015   4:15 AM GMT   |    BRM, CRM
CRM critical to digital transformation in India

Discussion  Indian businesses integrate customer relationship management (CRM) investments with digital initiatives as customer interaction expands rapidly

Last updated: Apr 15, 2016   7:35 PM GMT  
Change management is crucial to CRM success, says Gartner

Discussion  Customer relationship management systems will continue to disappoint users during 2003 unless companies address change management...

Last updated: Aug 17, 2016   2:16 AM GMT  
customer relationship management (CRM)

Discussion  CRM (customer relationship management) is an information industry term for methodologies, software and usually Internet capabilities that help an enterprise manage customer relationships in an organized way.

Last updated: Dec 25, 2013   3:58 AM GMT   |    CRM, Customer Relationship Management
mobile CRM (mobile customer relationship management)

Discussion  Mobile CRM (mobile customer relationship management) enables remote employees to access customer data and customer accounts wherever they are.

Last updated: Feb 29, 2016   3:45 PM GMT   |    CRM, Mobile
Intuit moves into CRM market

Discussion  Tax software maker Intuit moved into the customer relationship management (CRM) market with its QuickBooks Customer Manager.

Last updated: Aug 17, 2016   3:15 AM GMT  
Benefits of Customer relationship management

Answer  Can you tell me some of the e-marketing aspects of customer relationship management

Last updated: Apr 15, 2010   2:53 AM GMT   |    CRM, CRM best practices, e-marketing
Different tools for Customer Relationship Management (CRM)

Answer  What are the different tools which can be used in Customer Relationship Management (CRM)?

Last updated: Apr 25, 2014   2:02 PM GMT   |    CRM
Business Mentor: Elevate Your Help Desk to a High-Value Function

Discussion  Before you outsource that help desk, think about its potential as a customer relationship management tool.

Last updated: Jan 21, 2014   11:31 PM GMT   |    Help Desk
CRM Suites Shopping List for SMBs

Discussion  On the hunt for a customer relationship management suite? Here's five things you should consider.

Last updated: Jan 21, 2014   11:30 PM GMT   |    SMB CRM
Do customer-managed relationships play a role in CRM strategy?

Discussion  Should customer-managed relationships be part of a CRM strategy? Read Don Pepper's advice here.

Last updated: Jun 8, 2014   10:12 PM GMT  
On the Radar: Customer Relationship Management

Discussion  Domino developers looking for new opportunities should take a serious look at customer relationship management (CRM).

Last updated: Jun 11, 2014   0:47 AM GMT  
Solving CRM needs with iPaaS

Discussion  IPaaS helps eliminate customer relationship management concerns when integrating existing infrastructures to the cloud.

Last updated: Sep 25, 2014   1:36 PM GMT   |    CRM, iPaaS
The role and responsibilities of CRM manager vs. customer relationship manager

Discussion  Learn about the role of a customer relationship manager in this expert response

Last updated: Jun 8, 2014   5:37 PM GMT  
Princes Trust uses Oracle for digital transformation

Discussion  Youth charity launches new website, customer relationship management system and reporting system

Last updated: Nov 25, 2015   10:24 AM GMT   |    Digital transformation, Oracle
RightNow enhances on-demand CRM for online retailers

Discussion  RightNow has enhanced its on-demand customer relationship management system for online retailers.

Last updated: Aug 17, 2016   4:10 AM GMT  
Salesforce.com expands CRM offering

Discussion  Salesforce.com has previewed the latest additions to its on-demand customer relationship management software offerings.

Last updated: Aug 17, 2016   4:24 AM GMT  
SAP launches new CRM module

Discussion  SAP has introduced new telecoms industry extensions for its mySAP customer relationship management system.

Last updated: Aug 17, 2016   4:17 AM GMT  
The big guns take aim at midmarket CRM

Discussion  Customer relationship management infusion, enterprise application strategies, application delivery strategies, web and...

Last updated: Aug 20, 2016   7:53 AM GMT  
Chatter (Salesforce Chatter)

Discussion  Chatter is an enterprise collaboration platform from Salesforce, a cloud-based customer relationship management (CRM) vendor.

Last updated: Jan 20, 2016   8:04 PM GMT   |    CRM, Salesforce.com
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