I am sure others have had this experience with a Wild Blue connection but this was my first. This was a new customerthat was 4 hours away and we sold the server over the phone and I thought I had asked all the questions I should have but not true I forgot one important one and assumed they was in town. Which in all actually they was outside of the town about 5 miles. So they had Wild Blue for a Internet connection, I had asked can you get a static IP and they checked and the answer was yes and I had asked do they block any ports and they checked no they don’t. But I did not ask any names anything like that of the ISP. Me bad and yes I can admit me bad.
So I get on-site get the server all setup and going which I did try SBS 2008 first but we couldn’t make the legacy LOB App work so I rolled them with SBS 2003 R2 and then we went to address the Internet stuff which I could not make any connections to the server from the outside. So a call to support and no they say we don’t block ports so more testing thinking I had the router wrong. Nope this all looked good more digging and I hit the web and find others with this problem. When they say they are not blocking ports that is true they are smashing the packets in all actuality so you can’t do what the customer wants. Ok the customer calls back and asks them why did they sell them a Business Class service if that was not a true statement. No answer from them on that this is the way it is to them and the customer is hung with a contract and a buy out if they want to get out of it. We did find another service that will do the satellite and allow anything to come in but more equipment to be purchased. So we are exploring a couple of ways to go which this is one of them and now the ISP in town has wireless and they will find out if this will work next week. Bottom line if you have a customer that mentions Wild Blue tell them run screaming away from that call and find something else.
Til later just Roger