I don’t know about any of you out there if you have noticed this but on the sites I have SBS 2003 or SBS 2008 running you don’t get those calls for support that much anymore? I can give you a classic example on what I am talking about.
My wife’s business has about 18 users and they use to replace their workstations 6 every year so everyone got a new one every 3rd year. That worked well but there was always something and it was not unusual for me to be on-site 2 to 3 times a week with some kind of problem on the workstations or server. They also had a NT 4.0 Server. So we moved to SBS 2000 which gave them email and ISA and a lot more functionality with what they could do but we still had those support calls. So we introduced a Windows 2000 Terminal Server in the Environment and started replacing the workstations with WYSE 1200 devices. This in costs of replacing the workstations alone saved her about 15k to 20k she figured over 3 years and that included the cost of the new TS Server as we moved from the workstations to the WYSE devices just on equipment. This started the trend of me not being on site so much as we got rid of the workstations and moved in the dumb devices. We still had issues with the Servers at times as Windows 2000 goes.
We then upgraded the SBS 2000 server to a SBS 2003 server running ISA and we upgraded the Terminal Server to Windows 2003. When we did this we removed the last of the workstations except for 3 of them as they needed them to be PCs. Big drop in on-site time from 2 to 3 times a week to maybe 1 or twice a month maybe. We replaced the 2003 TS Server with new hardware and that became a very stable server. Then this last November we replaced the SBS 2003 server with SBS 2008 and I haven’t been there since. Now to my bottom line that is not a good thing but to hers that is great as her IT costs are down to nothing. I am sure there will be times where they will have something but for the most part as you can see things have been progressively getting better for the customer. We run HP ML 350′s at her location and I think that is a big help with the servers for server hardware stability.
Too me the adding a TS Server to the Enviroment along with SBS getting better with each new progression has made for a very stable customer experence. I also see this same thing at the other locations I take care of so is it just me and being lucky or is all really becoming that good.
Til Later just Roger