SBS 2003 and beyond

Apr 5 2009   7:13PM GMT

Microsoft Server 2003 and Reading Bluescreen Memory Dumps



Posted by: Roger Crawford
Tags:
Blue Screen
HP Servers
Storport.sys
Windows Server 2003

This week I was on-site at a customers and I had a server as I was watching it blue screen. You know those feelings when this happens but the server came back up OK. So I got to digging and found that this was happening when the server was under a load or doing a shadow copy. So ok what is going on here and I was not really finding anything giving me a clue why. So I dug some more and found the memory.dmp file that the server dumped so ok now what to do. I emailed one of the techs that if anybody had a tool for reading this file he would. Ok his statement was send it to MS it is faster. Now that is fine but they want money so why do that. I went to my friend Google and search for some tools and found the MS Windbg tool and also got the symbols for a 2003 Server. I followed the help for reading the file a dn defined the Symbol File folder and right away when I ran this I seen what was going on. It was a problem with the Storport.sys causing the Blue Screen so I did some searching and found that on some HP Servers running with SAS drives this was a issue and there was a hotfix and I applied this.

But that did not help it did this again so I dug some more and found that some of the HP Management drivers will cause this to happen. The server was one I moved from old hardware to new after the old hardware had died so there could have been some left overs from that so I completely removed the HP Management agents and this straighted this out. Now to find a resolution to get this updated with the HP Stuff and not have this happen. More on that later.

Til Later just Roger

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