SBS 2003 and beyond

Jan 10 2012   3:47PM GMT

HP Wireless and Wireless Support Part 1



Posted by: Roger Crawford
Tags:
HP

That is my opinion anyways, I Love their servers and their desktops and laptops and their switches but I work for a company that put a lot of money into a HP Wireless Solution that sucks to say the least. The problem started after they had the antennas for a few months the AP’s started to drop off and or the range went down and the people who sold the solution looked into it and said it was because there was not enough APs out that was the problem. You could setup 2 of the antennas 10 feet apart and the meshing still would not work and you still could not connect your laptop to them or if you could get a connection to the AP your traffic was not passed. So how can adding more antennas help when you couldn’t connect to the AP 10 feet away.

Well this was fought for about 6 months and finally we called HP after not getting anywhere with the reseller other than you didn’t buy enough AP’s and sent them a couple of the problem units. They tested them and got them to fail but they came back with you don’t have static guards on your APs so your warranty is voided. Plus because this had taken so long the APs started to go out of warranty which now in their eyes was voided because of no static guard on them and we had them grounded but guess in their minds you needed to buy a item that went on the antennas to protect against static. But if you talked to another part of HP they said that you did not need to have the antennas static guards. Someone make up there mind please and It was also strange that you could take the indoor APs and put them outside in a protective case and they out performed the Outside Antennas. Then we find out there was another location that had problems with their APs and that HP said it was a bad build on those and they was replacing them for that group. We have over 25 of the Units that we sent on to be tested and nothing is coming from that also they virtually just dropped into a black hole and that was it. No one wants to step up and take responsibility for the bad units either from a bad build or by not being sold everything you should have had to protect the Units in certain parts of HP’s eyes.

Another problem that is had is that we have the wireless controller that goes in our HP 5406zl Core switch and this was supposed to make the management so much easier on these Units. Well we have a problem with the APs that the working ones will start slowing down that we have to reboot the AP Controller to get things flowing again. This is not the only location that I have run into this with and when I asked about it all’s I got was it is not supposed to do that or load the next build of Firmware it will be better.

This is the classic example of buying a product that was endorsed by your trusted reseller and then when the solution goes south no one wants to step up and cover the problem. From not enough APs to you don’t have the Static Guard on them to your now out of warranty because of all the screwing around on everyones part and no one wanting to take responsibility of a bad product.

So moral of the story is don’t trust anyone trying to sell a HP Wireless Solution because if it goes south you are not going to have anyone backing you up anyway and HP not standing behind there product that is not working like was sold. Sure we are at fault for letting it go so long but we tried no one would listen but there are others that are just as at fault as we are. So if you are looking for a Wireless Solution in my opinion do not look at HP because they do not stand by what they have out there even though it is flawed and maybe rushed to market after they bought out Colubris and does not do as promised from reseller to HP. So we spent a lot of money on a solution that is slowly dying and no one wanting to step up and say hey that is not right and making it right. What is the old saying you will tell 1 person when you have been treated right and will tell 10 when you are not. Guess this is my way of telling the 10.

Til later just Roger

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