Posted by: Roger Crawford
I am about to embark on a 4 day training mission throughout our different locations that is HTS. I have to go to the Ames location on Monday, Harlan where I am based out of on Tuesday and then Wichita on Wednesday and Joplin on Thursday. What I am going to try and do is get our techs ready for SBS 2008. Are your techs or are you ready to roll out and support SBS 2008. To me there is a host of things you need to do to be ready to start rolling this out to your customers. Tied for Number 1 on this list is the Sales guys and the Techs all have to be ready to know what they are selling and know what they are installing. Sales guys do the due diligence and learn about what you are selling and Tech guys setup yourself a test lab and practice migrations and get yourself familiar with the product.
I know when I was helping support the TAP for the SBS 2008 Beta and RC and to the RTM I did as many of these test migrations as I could before they started rolling the product out to the TAP participants. I had to be ready and ahead of the game and the same goes for all of you out there. Don’t go into your favorite customer and wing this out of the box you probably won’t be their favorite IT guy anymore.
One of the problems I see is you have to have the people making the sale and the people doing the install on the same page with this. One of the big differences is that SBS 2008 is a 64 Bit operating system. Does you LOB support a 64 bit OS and if you can get it moved over there will the support, support you once they find this on a 64 bit OS. These are all questions that need to be asked right up front before you pass go and before you collect 100 dollars. Some don’t care as the software runs off a drive share and the client connects to the APP that way without a actual install of any program files on the server itself so to speak. Most I have run into you do the install off one of the workstations and install into the file share. Some don’t matter as they are a file share kind of customer and all they have is word excel and access or whatever flavor of Office files on the server and they use Email.
You do have the option of going SBS 2008 Premium and using the second server license for this but then that brings up the question will it run on a 32 bit 2008 server. Most of the time the answer is yes but there is rare occasions where the answer is no but a quick call to support will get that question answered from the LOB Support. Or you run Windows 2003 on the second server and life is good. Or is this where you use the second server as a HyperV Server and running a 2003 Guest Server to host your LOB and maybe a TS Server or whatever you need to happen there. Lots of options and finding the right one takes a little more work in prep time or pre sales than you are use to and need to get both Sales Guys and Tech guys right with this or it will be a painful experience and you won’t look to good in the end. Which as we all know is not a good thing for you or your bottom line.
Til Later just Roger