When deciding to outsource information technology to third-party services, Executive management should conduct an analysis to evaluate available options and determine if the vendor capabilities aligns with corporate objectives. First, determine what the driving factors that require you to outsource are – is it simple economics, as cost of technology for your industry is beyond your reach, or do you not have the internal talent to manage an entire network infrastructure. By identifying the company specific strategic drivers for outsourcing, you will be able to quickly weed away the inept vendors.
When selecting the outsourced vendor, carefully screen each vendor to determine if they have the necessary expertise to perform on time and after hours when emergencies occur. Don’t just go to lunch with the local sales representative and expect him to be there when an emergency occurs. Be sure to get all guarantees in writing, and a service level agreement is required. Due diligence is required to understand and compare the capabilities in order to meet corporate objectives. firstname.lastname@example.org