Comments on: Users rebel over SAP’s higher maintenance fees http://itknowledgeexchange.techtarget.com/sap-watch/users-rebel-over-saps-higher-maintenance-fees/ A SearchSAP.com blog Fri, 27 Nov 2009 01:09:54 +0000 http://wordpress.org/?v=2.6.2 By: Ganpati http://itknowledgeexchange.techtarget.com/sap-watch/users-rebel-over-saps-higher-maintenance-fees/#comment-816 Ganpati Tue, 05 Aug 2008 18:13:02 +0000 http://sap.blogs.techtarget.com/2008/07/29/users-rebel-over-saps-higher-maintenance-fees/#comment-816 SAP meaning is itself SAP= "SUCKS AFTER PROJECT" SAP meaning is itself

SAP= “SUCKS AFTER PROJECT”

]]> By: Rajesh Mahajan http://itknowledgeexchange.techtarget.com/sap-watch/users-rebel-over-saps-higher-maintenance-fees/#comment-815 Rajesh Mahajan Tue, 05 Aug 2008 18:08:54 +0000 http://sap.blogs.techtarget.com/2008/07/29/users-rebel-over-saps-higher-maintenance-fees/#comment-815 The support costs are to high as compared to the benefits acheived. The customer is left with little choice but to accept it. The support costs are to high as compared to the benefits acheived.
The customer is left with little choice but to accept it.

]]> By: R "Ray" Wang http://itknowledgeexchange.techtarget.com/sap-watch/users-rebel-over-saps-higher-maintenance-fees/#comment-814 R "Ray" Wang Fri, 01 Aug 2008 09:41:27 +0000 http://sap.blogs.techtarget.com/2008/07/29/users-rebel-over-saps-higher-maintenance-fees/#comment-814 Hello! It's truly good to see that the UK and Ireland and DSAG user groups have decided to represent their users best interests. We have received a number of inquiries in the Americas wondering what can be done to not only work collaboratively with SAP, but also stop the maintenance fee madness. As one of our SAP customer put it this week, "they (SAP) keep coming back for more money, yet I still never got the functionality request I asked for 4 years ago. To say we wanted all this extra support is ludicrous. I call these guys 5 times a year and pay $1M for maintenance. That's 200k a call and I'm still on R/3 4.6c" Dennis is correct. In some large enterprise scenarios where users are on 4.7 and are buying time by not moving to customer specific maintenance, users will see a savings. We've done the analysis and there are about 7 scenarios. 5 will cost customers more. R "Ray" Wang Vice President Forrester Research, Inc. Hello!

It’s truly good to see that the UK and Ireland and DSAG user groups have decided to represent their users best interests. We have received a number of inquiries in the Americas wondering what can be done to not only work collaboratively with SAP, but also stop the maintenance fee madness. As one of our SAP customer put it this week, “they (SAP) keep coming back for more money, yet I still never got the functionality request I asked for 4 years ago. To say we wanted all this extra support is ludicrous. I call these guys 5 times a year and pay $1M for maintenance. That’s 200k a call and I’m still on R/3 4.6c”

Dennis is correct. In some large enterprise scenarios where users are on 4.7 and are buying time by not moving to customer specific maintenance, users will see a savings. We’ve done the analysis and there are about 7 scenarios. 5 will cost customers more.

R “Ray” Wang
Vice President
Forrester Research, Inc.

]]> By: R "Ray" Wang http://itknowledgeexchange.techtarget.com/sap-watch/users-rebel-over-saps-higher-maintenance-fees/#comment-813 R "Ray" Wang Fri, 01 Aug 2008 09:39:40 +0000 http://sap.blogs.techtarget.com/2008/07/29/users-rebel-over-saps-higher-maintenance-fees/#comment-813 Hello! It's truly good to see that the UK and Ireland and DSAG user groups have decided to represent their users best interests. We have received a number of inquiries in the Americas wondering what can be done to not only work collaboratively with SAP, but also stop the maintenance fee madness. As one of our SAP customer put it this week, "they (SAP) keep coming back for more money, yet I still never got the functionality request I asked for 4 years ago. To say we wanted all this extra support is ludicrous. I call these guys 5 times a year and pay $1M for maintenance. That's 200k a call and I'm still on R/3 4.6c" R "Ray" Wang Vice President Forrester Research, Inc. Hello!

It’s truly good to see that the UK and Ireland and DSAG user groups have decided to represent their users best interests. We have received a number of inquiries in the Americas wondering what can be done to not only work collaboratively with SAP, but also stop the maintenance fee madness. As one of our SAP customer put it this week, “they (SAP) keep coming back for more money, yet I still never got the functionality request I asked for 4 years ago. To say we wanted all this extra support is ludicrous. I call these guys 5 times a year and pay $1M for maintenance. That’s 200k a call and I’m still on R/3 4.6c”

R “Ray” Wang
Vice President
Forrester Research, Inc.

]]> By: Dennis Howlett http://itknowledgeexchange.techtarget.com/sap-watch/users-rebel-over-saps-higher-maintenance-fees/#comment-812 Dennis Howlett Wed, 30 Jul 2008 00:59:09 +0000 http://sap.blogs.techtarget.com/2008/07/29/users-rebel-over-saps-higher-maintenance-fees/#comment-812 It's not that black and white. I've identified at least six different customer scenarios that could lead to different conclusions. SAP has a lot of work to do in communicating the use cases and convincing customers that the business case stands up. It’s not that black and white. I’ve identified at least six different customer scenarios that could lead to different conclusions. SAP has a lot of work to do in communicating the use cases and convincing customers that the business case stands up.

]]> By: mp http://itknowledgeexchange.techtarget.com/sap-watch/users-rebel-over-saps-higher-maintenance-fees/#comment-811 mp Tue, 29 Jul 2008 22:51:04 +0000 http://sap.blogs.techtarget.com/2008/07/29/users-rebel-over-saps-higher-maintenance-fees/#comment-811 Hi, I live in Australia and we are actually very unhappy with what SAP is doing. We are actually looking for other products. It will take a lot of effort in migrating across to another product but it will save lots of money in the long term. SAP is not doing a good job with the BO product. Licences and maintenance have both gone up! Hi,
I live in Australia and we are actually very unhappy with what SAP is doing. We are actually looking for other products. It will take a lot of effort in migrating across to another product but it will save lots of money in the long term. SAP is not doing a good job with the BO product. Licences and maintenance have both gone up!

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