A recent academic paper–Chan and Lui, “Rescuing Troubled Software Projects by Team Transformation…”–discussed the components of ERP failure. The paper presented a handy checklist for what to do to help ensure a successful ERP project. Here it is, in no particular order of importance:
- Top management support.
- Realistic project objective.
- Right ERP strategy.
- Suitable ERP software and hardware.
- Stable requirements or business processes during implementation.
- Alignment with specific requirements.
- Relatively rapid implementations.
- Remaining within budget and scheduling constraints.
- Good technical support from the vendor.
- Good project management.
- No task conflicts among team members.
- Lack of culture clash.
- Non-bureaucratic project organization.
- Correct estimation of staff learning curve.
- Positive user characteristics.
- User involvement.
- Honest information policy (no circulation of unfounded rumors).
- Timely data migration.
- Adequate technical know-how.
- Non-problematic technology base.
At a very high level, this serves as a checklist of ways to avoid ERP failure, which has become a hot topic again, thanks to the SAP-Waste Management imbroglio.
Demir Barlas, Site Editor