SAP service has been a hot-button issue ever since SAP resolved to raise its maintenance fees earlier this year. As long as everyone’s talking about SAP service, this is a good time to familiarize yourself with what kinds of service and support SAP offers. This week, we’ll take a closer look at one of those services, SAP EarlyWatch.
SAP EarlyWatch is exactly what it sounds like — a diagnostic and reporting service designed to catch potential problems in your SAP system before they negatively impact your organization. EarlyWatch covers problems that can occur in:
- SAP applications and programming. For example, EarlyWatch can find ABAP dumps that can cause a program to shut down.
- Databases. EarlyWatch can find expensive SQL statements that increase your database server load.
- Operating systems. EarlyWatch can detect and diagnose various performance issues.
When you run EarlyWatch, SAP will monitor your system, run a full slate of reports and send you an itemized action list explaining your existing and potential system problems, prioritized by urgency. EarlyWatch can be set up to run proactively, so that your system is monitored on an ongoing basis; it can also be requested whenever you need it. If your SAP environment has plenty of moving parts, it can be a good idea to have EarlyWatch running constantly, as the frequently daily changes that take place in your IT stack can have a deleterious impact on SAP applications and SAP-supporting infrastructure.
Knowing how to run, and act upon, EarlyWatch should be standard knowledge for an SAP Basis administrator. For the business, utilizing EarlyWatch is a way of preventing SAP downtime, which can be extremely costly and disruptive to operations.
Demir Barlas, Site Editor