Before I head out to Canne, I was fortunate to be approached Russ Loftus who is Dell’s Dell Global Talent Acquisition guy. He was very kind to arrange a meeting with Tim Webb who is Dell’s Professional Services Manager in Round Rock, Texas. I was obviously very flattered that such important people who swim in such different circles to me – would want to chat to Little Ole Mike of RTFM (in)fame(y). It was time to leave my normal conference shirts behind, and get “suited and booted” for a change! As this was a personal conversation in a very relaxed atmosphere down near Dell’s stand on the Solution Exchange – I can’t write here about any specifics. But what I can say is that Tim was able to give me a real insight into Dell’s vision of the DELLivering services. By the way that’s my cheesy pun – not Dells! Perhaps I should try selling them the marketing/branding concept!