Quality Assurance and Project Management

Sep 10 2008   11:13AM GMT

Why Project Manager is sceptical to testers, if at all he is!

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja

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Hardware

A Project Manager is mostly sceptical to the testers that they unnecessarily try to increase the bugs list just to keep quality department on top. He also feels that it is intentional and many bugs can be avoided to be mentioned which are not very important. Many Project managers in general also feel that quality department is not necessary to exist in an organization. The quality can be maintained by hiring good developers, is what they feel. Then why a separate battalion of testers is required in most of the software organizations across the globe.

Many factors, I would say are responsible for this. Customer getting more cautious towards quality and delivery of product, timelines, competition, increase in internal and external expectations, benchmarks, awareness, prospects, continuous improvement, survival of the fittest, revenue growth and timely returns are few of the top most of them.

There is another side to this coin – A project manager’s skepticism initially may be due to a fear that his team’s development weaknesses will come into light. One more weak area could be the incomplete or inaccurate documentation or study of customer requirements. But with positive signals from Testing Team, Project manager has to gradually understand and admit that all the efforts being done by testing team is not to highlight the weaknesses of his team or product, but to strengthen his team and product.

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  • Joshnankivel
    I agree completely that quality control should be seen as an opportunity to improve the processes that are in place, not a way to evaluate the teams (unless it is to say they are not complying with the processes in place to ensure quality) I wrote about this in relation to Deming's 14 points in Project Management, in the one about [A href="http://pmstudent.com/point-3-deming-in-project-management"]point 3[/A]. Josh Nankivel [A href="http://pmStudent.com"]pmStudent.com[/A]
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  • Jaideep Khanduja
    Thanks Josh for the valuable comments and agreeing to what I said. I visited your post on [B]Deming’s 14 points in Project Management[/B]. That was a crisp and important write up.
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