Quality Assurance and Project Management

Jun 18 2010   11:57AM GMT

Ten Tips To Increase Business Application Usage Part II

Posted by: Jaideep Khanduja
change management
process optimization
project management
Software Project

5. Drive with a top down approach: If the project command is shared with one of the top management member of customer end, it gives a catalytic thrust to the project progress and becomes a winning note for the product.

6. Don’t pass a stupid message that successful business application implementation means decrease in Headcount. Rather pass on the message that the underutilized employees who are engaged in manual processes will be converting to more productive work.

7. Manage Change: Generally change is welcomed with a resistance. People want to stay cool with their regular routines with no considerable change. Any application implementation or process enhancement seeks change. It needs to be observed, controlled and managed wisely.

8. Motivate users: A person when felt as important pillar for a change, feels good and motivated. Engage users to their full strength for the change and implementation.

9. Remove junk: Sometimes an automated or fresh designed application process becomes lethargic and boring than the earlier used process (legacy or manual). Sort out, identify the major chunks of junks and convert them to more friendly and optimized user friendly.

10. Kick Process not People: It is the process or methodology that is responsible to make a success more than the people involved in it. Enhance the process of implementation rather than wasting energies on finding out the weak people links.

4  Comments on this Post

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  • XebiaLabs
    Interesting article – I have to wonder if I’m understanding your 9th point correctly though. Automated processes, like those for application deployment, can present significant business benefits while eliminating backlogs, as well as the errors prone in old manual processes. So, I would caution against moving away from these new, fresh approaches. The only boredom I could foresee here would be due to the newly found seamless, efficient procedure. Automated practices also serve to enhance your 10th point about improving processes. Would you agree or have I misunderstood?
    15 pointsBadges:
  • Jaideep Khanduja
    Agreed. Sometimes what i have seen is automation troubles more than the manual process and takes more time than the manual process. only in those circumstances it need to be re-looked into to identify and remove junk part to improvise, enhance and make it more user/ business friendly. Mostly as you have mentioned automations can definitely present significant business benefits while eliminating backlogs, as well as the errors prone in old manual processes.
    8,790 pointsBadges:
  • XebiaLabs
    Ah yes, wherever there are problems, processes should certainly be reevaluated. We have not seen any trouble with our automated software deployment solution, but it’s possible other automated processes may, in fact, be more trouble than they’re worth. Thanks for writing on the subject – was an interesting read.
    15 pointsBadges:
  • Jaideep Khanduja
    Thanks. Infact that means you have reached to level of experts!
    8,790 pointsBadges:

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