Quality Assurance and Project Management:

Wipro

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June 16, 2017  11:49 PM

Empty Chair Concept Is A Wonderful Example of Customer Obsession

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Amazon, customer, Wipro

Amazon's Empty Chair Concept is a wonderful example of customer obsession. In every meeting that happens in Amazon one chair is empty and that chair is the chairperson of the meeting. In fact, it is indicative. And it indicates Customer. Hence, in every meeting in Amazon, the customer is of utmost...

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