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October 5, 2010  8:59 AM

Check out the Correct Support Call Closure Process



Posted by: Jaideep Khanduja
product support, project management, Software Project, software support, Support centre

Generally in a product support group the end user call is closed by a support executive. This sort of process misses out two important factors – the customer or end user and the quality group. A call closed by the support executive neither mostly gets it vetted by the end user...

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October 5, 2010  4:50 AM

Never Go For A Decentralized Support Centre



Posted by: Jaideep Khanduja
product resolution, product support, project management, Software Project, software support, Support centre

A geographically scattered user base requires a well equipped support or call resolution centre to cater to their problems. A well launched product will never give troubles will be a misnomer. Any level of users at any stage keep encountering issues, problems, doubts, and usage...

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