Quality Assurance and Project Management:

project support

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September 29, 2010  6:25 AM

Four Tools To Optimize Your Support Function Schedule



Posted by: Jaideep Khanduja
project management, project support, Software Project, support function, support management

Support or handholding phase starts in a project after the project is handed over to the customer for real-life business usage. The end users start exploring the strengths in the software by performing their respective functions on the product. During this exploration period they...

September 24, 2010  11:37 AM

Project Sign Off And Support Function



Posted by: Jaideep Khanduja
product support, project management, project signoff, project support, Software Project

Support function in a project after the completion of the project. Project sign off includes a successful ending of a journey beginning with business requirements study, development phases, testing, training and implementation. But the actual journey does not end here. After the...


May 18, 2010  12:13 PM

How Important is Support Data



Posted by: Jaideep Khanduja
project management, project support, Software Project, support data

Post implementation support includes customer registering the problems related to the product and the product owner resolving it. There has to be an agreement or contract of service that defines the level of support. Customer may report about a problem in...


June 17, 2009  10:00 AM

Why User Manuals are so important in Software Project Management



Posted by: Jaideep Khanduja
analytic, business scenario, durability, feel and look, implementation team, key user, live run, post implementation, product support, product training, project implementation, project sign-off, project support, project team, reliability, report, sign-off, Software Project, software project management, software training, stability, stakeholder, training team, usability, user feedback, User Manual

The product owners or stakeholders might be many in a software project, but the real frontrunners who drive, run and use the software product post implementation are the key users and other users. It is their feedback that matters most. They must be the most comfortable lot on usability,...


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