project stages

Customer’s role in business study and requirement gathering phase of a software project

Usually it is the customer top level person who is project sponsor for a software development project, be it in-house or from a software development vendor. A Project Sponsor may presume that his/her roles during the project would be – sign agreement and papers, assign roles down the line for the project, monitor/review project at various stages etc. A critical and crucial role is overlooked that of getting into the project especially during atleast vendor’s business study and requirement gathering stage. It is not only important for project sponsor and directors to be part of this stage but equally important is to involve all top management in that.

In brief, Customer Top management has to fully understand the benefits being proposed by the vendor that will be produced by the software when it is in use. They should also participate fully in business study and requirement gathering meetings to define and freeze their own expectations from the project/product/software/vendor.

SIGNificance of Sign-offs at appropriate stages

Sign-off at various stages has a significant importance during project lifecycle. Everyday sign-off can be a headache for customer, no sign-off can cause headache for vendor, so there has to be a balance of sign-offs of milestones, achievements and stages of project so that the sanctity of sign-offs is retained thereby earmarking the progress of project. Both, vendor and customer have to be very careful in this aspect of project management as it is crucial for all stakeholders.

At Vendor side the Project Manager has to educate the customer management and project manager over the benefits of timely sign offs. Sign-off should not be there just for the sake of it. It should add substantial value to the project.

At Customer end the Project Manager and management should respect the timely sign-off practice but also ensuring that the activity which is being signed off has finished in actual, rightfully and rightly.

Change Management in terms of people – how to manage during a project

Although it can not be avoided in real life scenario and that is why there is a risk plan and risk management to avoid such circumstances. But still a lot can be done to atleast minimize the risk and thereby mitigation.

Vendor - Management has to ensure the bare minimum changes (preferably NO CHANGES) in terms of project manager and team members during the project lifecycle.
They also have to ensure that the project is handled in such a manner that any change(s) happening therein will not affect or delay any of the stage.

Customer - Management has to ensure the bare minimum changes (preferably NO CHANGES) in terms of project manager and key users during the project lifecycle.
They also have to ensure to adhere to the guidelines specified by vendor project manager to manage such change(s) so that it does not affect or delay the project during any stage of the project.