Jun 22 2009 10:00AM GMT
Posted by: Jaideep
Quality Assurance,
User Manual,
Project Management,
Software Project,
project manager,
stakeholder,
project team,
project quality,
quality,
project walkthrough,
build phase,
project phase,
quality control
As already has been discussed, User Manuals play a crucial role in any software project and are the solid bonding between product, users, customer management and vendor project team. The stronger this bond is the more comfortable and happy each stakeholder will be. Each player has to play a crucial role during the game of building of User Manuals. Both Project Management teams have to work hand in hand for that.
The quality of User Manuals has also been discussed in my earlier blog (Six Pack User Manual – how to build).
Let us discuss below the role to be played by the respective project managers in this regard:
Vendor Project Manager has to ensure that the user manuals are built along with the product development and are vetted/ approved by their QC team via a walkthrough. If need be they should as for draft manuals in build phase. If there is a foreign language issue, the Project Manager should also ensure that the user manuals are required in their local country language.
Customer Project Manager has to check that user manuals are complete in all respects, and checked thoroughly before handing it over to the respective key users
Jun 8 2009 10:00AM GMT
Posted by: Jaideep
Quality Assurance,
Software Project,
software development,
Project Management,
project organization,
project team,
project delay,
project completion,
on-site development,
testing,
tester,
QC,
quality control,
project implementation,
software implementation,
functional lead,
technical lead,
quality,
software quality,
project quality
Ideally, in a software project, for an offshore customer, the requirement gathering phase should be given an extra care to understand to a maximum extent so that the product developed and tested when ready for implementation at customer site requires no development. Practically, it is very difficult to achieve. The more it is left open to be handled at customer site, the higher is the chance of customer and vendor getting affected.
So that means the higher scope of development at customer site will change the team requirement and affect the overall project. Let us see what major factors will get affected and where could those lead the project to:
5. Money Factor: The most important factor is money. Any scope of development at customer site will need extra developers in the team besides the implementation functional leads. This will lead to an extra burden in terms of cost of technical staff not only in terms of developers but also testers.
4. Time Factor: Delay in project is inevitable in these circumstances when
requirements will be clearer at customer site at the time of implementation and
thus will change the overall implementation plan to accommodate development
and testing in between.
3. Quality Factor: Poor quality will be a major concern. Everyone knows you can not
take a bundle of testers at implementation site. That means limited testers will be
in under a tremendous pressure to release the product at the earliest and hence
may not justify with their job. This may lead to lot of holes in the pot –
intentionally left or unintentionally skipped.
2. Exuberance Factor: Enthusiasm, tempo, momentum, pace will all start
diminishing and in turn start creating frustration and dissatisfaction at both teams
level.
1. Product Factor: Product Failure, if not, then delays and unpolished product is
always visible on the platter under these circumstances.
All these factors, being inter-related will have recursive effect on each other thereby increasing each by manifold and everything may turn into a complete mess in place of a successful project.
Feb 27 2009 9:54AM GMT
Posted by: Jaideep
software quality,
project quality,
quality standards,
quality measures,
quality metrics,
software metrics,
Project Management,
Software Project,
customer requirements,
software product,
software design,
business requirements,
functional requirements,
software delivery,
Project Delivery,
project execution,
project initiation,
Project Development,
project implementation,
software strategy,
test strategy,
test case,
Test Plan,
test scenarios,
test results,
fixing of bugs,
project close-out,
post implementation phase of project
The definition of QUALITY varies in different contexts. On one hand we talk of software quality that means adopting standards and measures to ensure the building of software product that meets all customer requirements (design, interface, business requirements, functional requirements etc.) and ready to deliver. On the other hand when we talk of Project Quality, we mean the standards and measures by means of building (or adopting) to ensure the success in terms of time and revenues of a complete project right from its initiation till the implementation stage that keeps continuing at post implementation stage also.
In context of software – the quality means – software strategy, plan, text cases, test scenarios, test results and fixing of bugs. Inclusion of quality in this context will vary from organization to organization and project to project (within an organization). This will ensure the successful building of software product ready for delivery.
In context of project – the quality would mean – managing quality standards and measures for a project right from its initiation to all stages coming forth. A project lifecycle in standard terms would comprise of Project Initiation, Project Planning, Development Execution, Implementation execution, Project Close-out, and post implementation phase broadly, which remains on-going till the software built is in use by the customer for a period of years.
The subject matter can continue on pages and pages, but the crux is – software quality is merely a subset of project quality, and even if we have world class standards in software quality, it does not ensure a successful project lifecycle.
Feb 25 2009 10:02AM GMT
Posted by: Jaideep
Software Project,
software business,
software project management,
project objectives,
business survival,
growth,
revenues,
profits,
maturity,
Project Lifecycle,
standards and methodology,
software metrics,
stakeholders,
transparency,
project completion,
project sign-off,
customer satisfaction,
customer delight,
customer requirements,
software requirements,
Team building,
team role,
team responsibility,
team accountability,
software quality,
project quality,
first time right,
project overrun,
continuous learning,
Increase in revenue,
Avoid revenue loss,
Reduce costs,
Avoid cost increases,
Improved service
Certainly and obviously, every business has a set of objectives. Every business strives for survival, growth, revenues, profits, satisfaction and maturity. The clearer the objective are, the easier it is to achieve them. To achieve the objectives, if the destination is clear, it becomes easier to set the direction of the business, to set the milestones, to chalk out the roadmap, to set the drive, to decide the pace and to achieve them. The top 20 end objectives of any software project can be listed as below (note that the hierarchy is not as critical as the understanding of the gravity of each of the objective):
1. Control on Project Lifecycle
2. Standards and Methodology
3. Metrics
4. Stakeholders rights
5. Transparency
6. Pro-active approach to avoid post-mortem
7. Universal approach for similar projects
8. Timely completion, sign-offs and payments
9. Customer satisfaction and delight
10. Customer requirements and both end clarity on objectives of the product
11. Team building
12. Roles, responsibilities and accountability
13. Continuous Learning from failures/ overruns – no repetition of same mistakes to achieve continuous improvement overall
14. First time right approach
15. Quality right from start – ongoing – every step
16. Increase in revenue
17. Avoid revenue loss
18. Reduce costs
19. Avoid cost increases
20. Improved service
