October 5, 2010 4:50 AM
Posted by: Jaideep Khanduja
product resolution,
product support,
project management,
Software Project,
software support,
Support centreA geographically scattered user base requires a well equipped support or call resolution centre to cater to their problems. A well launched product will never give troubles will be a misnomer. Any level of users at any stage keep encountering issues, problems, doubts, and usage...
September 24, 2010 11:37 AM
Posted by: Jaideep Khanduja
product support,
project management,
project signoff,
project support,
Software ProjectSupport function in a project after the completion of the project. Project sign off includes a successful ending of a journey beginning with business requirements study, development phases, testing, training and implementation. But the actual journey does not end here. After the...
June 17, 2009 10:00 AM
Posted by: Jaideep Khanduja
analytic,
business scenario,
durability,
feel and look,
implementation team,
key user,
live run,
post implementation,
product support,
product training,
project implementation,
project sign-off,
project support,
project team,
reliability,
report,
sign-off,
Software Project,
software project management,
software training,
stability,
stakeholder,
training team,
usability,
user feedback,
User ManualThe product owners or stakeholders might be many in a software project, but the real frontrunners who drive, run and use the software product post implementation are the key users and other users. It is their feedback that matters most. They must be the most comfortable lot on usability,...
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